Manager, Customer Success (Mid-Market) (Fully Remote)

• Lead, coach, and develop a team of CSMs to achieve goals and grow professionally.
• Act as executive sponsor for key accounts and escalation point for enhanced support.
• Own net revenue retention targets and drive renewals, upsells, and expansions.

Who You Are:

• Proven leader with at least 5 years in customer success and 3 in leadership.
• Skilled in Salesforce/CRM and data-driven decision-making.
• Passionate about mission-driven environments and human services organizations.

What We Offer:

• Unlimited PTO and paid parental leave.
• Competitive medical, dental, vision, and 401k matching.
• Remote work stipend and paid holidays.

Radicle Health

Radicle Health provides a suite of human services software products that help organizations serve their communities. The company is a collaborative, mission-driven home for software teams, where employees have ownership of their work and are encouraged to grow.