Manager, Customer Success Management (Fully Remote)

• Lead, coach, and develop a team of 4-7 pooled CSMs with shared ownership of a large customer portfolio.
• Build a culture of accountability, collaboration, and continuous improvement.

Operations:

• Design repeatable plays and enforce documentation, response, and coverage standards for scalability.
• Use data and metrics to prioritize accounts and drive retention, adoption, and expansion.
• Competitive salary, bonus, medical, dental, vision, 401(k), and parental leave.
• Remote-first culture with learning and development budget and wellness days.

BlueCat

We provide an Intelligent Network Operations platform that automates and simplifies how companies manage, secure, and optimize their networks. With teams globally, we build a workplace culture that values collaboration and integrity as much as innovation, and we are a Great Place to Work.