The

Manager, Customer Engagement

serves as a central architect for product Go-To-Market (GTM) execution, bridging the gap between technical product development and clinical application to maximize time-to-value. Operating with minimal oversight under the general direction of their leaders, the Manager is responsible for quarterbacking the end-to-end launch lifecycle for assigned product and program portfolios (such as Quality, Affordability, or Care Programs). The Manager will actively utilize proprietary AI-driven workflow tools to scale enablement content, resolve complex roadblocks with creativity, and coordinate cross-functional teams to ensure releases are completely field- and practice-ready.

Candidates should be comfortable working remotely from anywhere within the US, across all US time zones.
\End-to-End Release Management & Coordination:

Coordinate cross-functionally across Product, Business, Legal, and Field teams to track technology releases, leading messaging development and aligning release importance to associated communication tiering.

Multi-Channel Asset Development:

Build, write, and finalize the complete suite of enablement materials (including live training slides, newsletters, email templates, Pendo guides, and Zendesk Knowledge Base articles, etc). Actively utilize the internal AI tools to scale draft content production, ensuring all messaging aligns with organizational communication strategy and compliance and legal review protocols.

Operations & Practice Recruitment:

Serve as the gatekeeper for early-phase product testing. Formulate practice selection criteria, manage recruitment and eligibility and launch of new features/programs, and coordinate qualitative feedback loops during beta testing to de-risk releases before General Availability.

Project Tracking & Channel Socialization:

Maintain and optimize project tracking structures and communication channels to ensure cross-functional accountability. Schedule, package, and socialize release communications across established field and practice channels (such as newsletters and webinars) to all customers understand and can leverage product and program releases to support VBC performance.

Bachelor’s Degree with 5 or more years of experience in customer success, client solutions, professional services, or product operations.

Prior experience at a healthcare services or healthcare technology company, with strong familiarity in primary care workflows and value-based care contracts.
Proven ability to independently scope, map, and navigate complex or ambiguous projects, applying broad expertise to make the unknown known and propose creative solutions
Must be willing to learn and actively utilize AI tooling as a necessary element of daily work to automate and scale workflows, including content development.
Experience with project and platform tools such as Monday.com, Pendo, Salesforce, or Zendesk.
~ Capable of leading by influence in a matrixed environment to drive project execution across disparate stakeholder groups.
~ Extensive use of computers and keyboard.
Willingness to travel 2-4 trips/year to headquarters or retreat locations.
\Salary Range: $100,000 to $112,000 base + bonus + equity
We were founded in 2014, and since then, weve become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. If you want to help create a health care system that is good for patients, good for practices and good for society - and if youre eager to join a collaborative, inclusive and remote-first culture - youve come to the right place.
At Aledade PBC, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Two paid volunteer days and 11 paid holidays
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
Stock options
We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.