Manager, Consumer Finance

Build and Lead the Future of Consumer Financing at Ashley

Ashley Furniture Industries, the world’s largest manufacturer of home furnishings, is seeking aConsumer Finance Program Manager to own and optimize our in-store and online consumer financing and payment programs.

In this highly visible role, you will be the primary liaison between Ashley and our finance/payment vendors, leading strategy, execution, and performance for programs that directly impact customer acquisition, repeat purchases, and overall sales growth.

If you love combiningvendor management, marketing strategy, analytics, and cross-functional leadership , this is a great opportunity to make a measurable impact at scale.

What You’ll Do

• Build and maintain strong relationships with consumer finance and payment vendors.
• Align vendor activities with Ashley’s program goals, brand standards, and growth objectives.

Strategic Marketing & Program Growth

• Develop and execute marketing strategies with finance partners to:
• Increasecardholder acquisition
• Boostrepeat purchase behavior
• Improvecustomer retention
• Collaborate on promotions, offers, and campaigns that support consumer financing adoption.

Business Ownership & Cross-Functional Leadership

• Serve as thebusiness owner for Consumer Finance across all related IT projects foronline and in-store .
• Partner closely withIT, Sales, Marketing, E‑Commerce, and Operations to launch new features, offers, and payment options.
• Lead cross-functional projects from concept through implementation.

Analytics & Performance Management

• Own the development and maintenance ofPower BI dashboards and related reporting for all consumer finance programs.
• Monitor daily performance foronline and in-store programs to track KPIs and adoption.
• Identify opportunities for optimization and implement data‑driven changes.

Training & Enablement

• Oversee consumer finance training in partnership withexternal vendors andinternal training teams .
• Ensure all training content, tools, and resources areaccurate, current, and easy to use for store and call-center teams.
• Identify and evaluatenew payment solutions (BNPL, alternative payments, digital wallets, etc.) for online and in-store channels.
• Lead onboarding and integration of new payment types, includinggo-to-market plans and internal rollout strategies.

Other Responsibilities

• Maintain reliable attendance and actively participate in meetings and training.
• Assist in training others and provide backup as needed.
• Complete special projects and other assignments as requested.
• Demonstrate Ashley’sCore and Growth Values in all aspects of the role.

What You’ll Need

Education

• Bachelor’s Degree inMarketing, Finance, Business Administration , or related field
  – or equivalent work experience –Required

Experience

• 5+ years experience inconsumer finance, marketing strategy, or closely related roles –Required
• Experience working withfinance/payment vendors and/orretail credit programs is highly preferred.

Skills & Abilities

• Strongattention to detail and follow-through
• Excellentverbal and written communication andinterpersonal skills
• Demonstrated ability towork independently and incross-functional teams
• Stronganalytical and problem-solving capabilities
• Ability to managemultiple projects and deadlines in a fast-paced environment
• Proficient inMicrosoft Office Suite anddata visualization tools (Power BI, Tableau)
• Comfortable working withdocument management and reporting systems
• Agile and adaptable—canpivot quickly when priorities or direction change
• Professional, customer-focused demeanor with the ability to handlecomplex vendor/customer issues
• Commitment toconfidentiality, ethics, integrity, and trust

Schedule & Travel

• Occasional domestic travel to vendors, field locations, or corporate meetings
• Flexible and willing to workextended hours when necessary during launches, peak campaigns, or project milestones

If you’re ready to own and grow consumer finance programs at scale—and you thrive at the intersection ofstrategy, analytics, and execution —we’d love to hear from you.

Ashley Furniture Industries is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.