Manager, Conference & AV Technology - Hybrid

Manager, Conference & AV Technology

Genesis10 is currently seeking a Manager, Conference & AV Technology for a direct-hire position with a leading law firm located in Washington, DC. This is a hybrid position. Compensation: $124,000.00 - $164,000.00 annually, W2, based on qualifications.

Position Overview: This role is responsible for the technical and operational support of all conference services, including audio-visual computer equipment and related activities. The Manager will oversee the conference technology asset inventory, equipment maintenance, and lead the Conference Technology team to ensure exceptional service delivery.

Key Responsibilities:

• Design and implement support policy and procedures for the Conference Services team
• Manage and support the Conference Technology team with day-to-day tasks
• Work and coordinate with the Director of Administration, Receptionists, Operations, Front Desk staff, and Catering Services to ensure excellent Conference Service is provided
• Determine the cause of customer dissatisfaction involving conference technology and make immediate corrections
• Keep management informed of all equipment problems and their resolution
• Develop and maintain procedures governing the operation and maintenance of all Conference Technology equipment
• Develop baseline measurements of support activity and periodically review and re-measure
• Oversee the overall direction, coordination, improvement, and evaluation of Conference Technology
• Participate in planning, policy, and decision-making discussions involving production and system availability
• Continually improve technical proficiency through research and training
• Collaborate with other offices to ensure uniform conference technology is utilized

Primary Requirements:

• Bachelor's Degree in Computer Science or Information Systems; equivalent training and experience may substitute for education
• Minimum of five years of directly related experience, including a minimum of three years supervising others
• Strong background with A/V systems, network skills, and multiple video conferencing platforms (Zoom, MS Teams, WebEx, etc)
• Understanding of basic networking technology
• Advanced hands-on experience with video conferencing technologies such as Microsoft Teams, Zoom, Poly VTC endpoints, Crestron control systems, IP Protocols, Bridging services, and VoIP
• Strong administrative, organizational, and Microsoft Office skills
• Demonstrated ability to communicate persuasively, both orally and in writing
• Ability to provide quality client service to both internal and external contacts
• Ability to appropriately delegate work to others to meet deadlines and objectives
• Ability to lead others effectively in a team environment
• Ability to analyze and interpret information from a variety of sources to solve complex problems
• Ability to safely lift, move, and carry items weighing up to 50 lbs

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!