Manager, Cognos Server Administration

Manager, Cognos Server AdministrationWe are seeking a dedicated Manager, Cognos Server Administration to join our team. In this position, you are responsible to oversee the administration, optimization, and governance of IBM Cognos environments that support enterprise-wide reporting and analytics. Reporting to the Director of Data Analytics & Reporting, this leader will manage a technical team responsible for Cognos server maintenance, platform performance, content governance, and enterprise user support.

The ideal candidate will be versed in Cognos architecture and administration, has a proven track record of managing BI infrastructure teams, and is passionate about delivering scalable, secure and reliable reporting solutions. This role serves as a critical liaison between Data Analytics, IT infrastructure, and business users.Essential Job Duties and ResponsibilitiesCollaborate with IT, DBAs, and Data Engineering to ensure efficient data integrations, performant queries, and reliable refresh cyclesDevelop and maintain technical runbooks, documentation, and standard operating procedures for system maintenance and incident responseDrive continuous improvements in deployment pipelines, performance, and platform governanceEnsure system uptime, reliability, and performance through proactive monitoring, root-cause analysis, and capacity planningEvaluate and recommend improvements to Cognos architecture and integration with cloud platforms or data lakes as neededLead, manage, and mentor a team responsible for the administration of IBM Cognos environments, including system upgrades, patching, server configuration, and platform performanceMaintain vendor relationships (e.g., IBM, Snowflake, Rivery) and manage support tickets for Cognos platform issuesManage and govern the deployment of pipelines for BI assets, including packages, reports, dashboards, and data modules across environmentsOversee Cognos security administration, including user provisioning, role-based access, and data source credentialsOversee intake, privatization, and resolution of system-level support tickets, performance issues and enhancement requestsOwn and manage the full life-cycle of the Framework Manager, ensuring scalability, performance, and documentationPartner with Analytics and Reporting teams to provide optimal authoring environments and promote governed self-service reportingRepresent the Server Administration function in cross-functional meetings and initiatives related to enterprise reporting infrastructureQualifications Required Education and/or ExperienceHigh school diploma or GED equivalent, requiredBachelor's degree in Information Systems, Computer Science, Engineering, or a related fieldExperience with efficient distribution of reports needed by varying positions and locations within the organizationExperience with packaging data sets and data modules for efficient data query costsFamiliarity with modern DevOps practices in BI environmentsMinimum 4 years of experience in IBM Cognos administration, including server configuration, performance tuning, and environment management. At least 2 years of experience managing or leading technical teams in a business intelligence or data infrastructure environment.

Hands-on experience with Cognos 11.x or Cognos 12.x architecture, configuration, upgrades, and content managementProficiency in Snowflake, Rivery (or equivalent ETL platforms), and general SQL performance optimizationPreferred Education and/or ExperienceExperience supporting reporting infrastructure in a healthcare, DME, or similarly regulated industry.Familiarity with enterprise data warehouse design (Star Schema, Snowflake Schema).Graduate degree in Information Systems, Data Engineering, or a related field.Prior involvement in change management, system migrations, or BI tool rollouts.Understanding of data governance and metadata management principles.Skills and CompetenciesAbility to manage multiple projects in a fast-paced, collaborative environmentAbility to translate complex BI infrastructure requirements into actionable project plansDeep technical knowledge of IBM Cognos system administration, performance tuning, and troubleshootingEffectively communicate in English; both oral and writtenExcellent verbal and written communication skills; ability to convey technical concepts to non-technical audiencesExperience developing standard operating procedures and documentationExperience working within ITIL or similar support frameworksHigh attention to detail and a commitment to platform reliability and user experienceInterpret a variety of communications (verbal, non-verbal, written, listening and visual)Maintain confidentiality, discretion and caution when handling sensitive informationMulti-task along with attention to detailProactive and service-oriented mindset with a desire to enable analytics at scaleSelf-motivation, organized, time-management and deductive problem solving skillsStrong leadership, planning, and delegation skillsWork independently and as part of a team