Manager, Clinical Services - Tele, 4S, 2W, DC Lounge

Major Responsibilities/Essential Functions

• Clinical Operations & Quality
• Manages day‑to‑day operations of Telemetry and Med‑Surg Telemetry units.
• Ensures delivery of safe, effective, evidence‑based nursing care.
• Oversees falls, pressure injury, CAUTI, CLABSI, sepsis and stroke measures.
• Ensures compliance with Joint Commission, CMS, CDPH standards.
• Leads quality improvement initiatives and monitors documentation compliance.
• Investigates clinical incidents and patient complaints.
• Staffing & Workforce Management
• Develops staffing plans aligned with census and acuity.
• Oversees scheduling, productivity, and labor management.
• Manages hiring, onboarding, performance evaluations, and corrective action.
• Ensures telemetry competency validation and ACLS proficiency.
• Supports shared governance and engagement initiatives.
• Financial Stewardship
• Develops and manages departmental budgets.
• Monitors labor productivity, overtime, premium pay, and agency utilization.
• Conducts FTE and staffing variance analysis.
• Implements cost containment strategies without compromising quality.
• Participates in capital planning for telemetry equipment.
• Patient Throughput & Care Coordination
• Collaborates with case management and interdisciplinary teams.
• Monitors LOS, GMLOS variance, and discharge efficiency.
• Supports patient flow and capacity management initiatives.
• Strategic Leadership & Culture
• Aligns unit goals with hospital strategic priorities.
• Fosters a culture of accountability and collaboration.
• Represents the unit in interdisciplinary meetings.

Job Qualifications

Minimum Education

• Bachelor of Science in Nursing (BSN) required.

Preferred Education

• Master’s degree (MSN, MHA, MBA) preferred

Minimum Work Experience and Qualifications

• 3–5 years acute care RN experience.
• 2–3 years progressive nursing leadership experience.
• Experience in telemetry and/or medical‑surgical acute care required.
• Strong knowledge of hospital KPIs and regulatory standards.

Preferred Work Experience and Qualifications

• Minimum of three (3) years’ experience in functional area.
• NE‑BC, NEA‑BC, CNL, FACHE or equivalent Professional Nursing Leadership Certification from a nationally recognized organization upon hire preferred

Required Licensure, Certification, Registration or Designation

• Current California RN license.
• American Heart Association BLS Card
• American Heart Association ACLS Card
• EKG Certification
• Assault Response Competency (ARC) required (within 30 days of hire)
• NIH Stoke certification required 30 days from date of hire.
• Current Los Angeles County Fire Card (or must be obtained within 30 days of employment)
• NE‑BC or NEA‑BC within 1 year of hire

Full-Time Exempt