Job Details
Job Location: HCVA - Museo 8th Floor Main - Houston, TX 77004
Position Type: Full Time
Education Level: Bachelors Degree
Job Shift: Day
Job Category: Other Positions
Responsibilities
- Coordinates the daily activities of the clinic staff, including delegating work assignments.
- Assures that priorities established by the leadership are effectively communicated to the team and properly implemented.
- Responsible for monitoring, maintaining and tracking daily statistics.
- Oversees reconciliation of daily deposit logs and preparation for bank deposits.
- Provides new hire training as well as ongoing training to assigned staff.
- Assists the team in problem resolution, recommends solutions to the Practice leadership and escalates issues when appropriate.
- Leads the team by creating a positive work environment through individual and team recognition.
- Performs verbal counseling and corrective actions.
- Assists in the recruiting, hiring and interviewing process of the office staff.
- Displays exceptional customer service skills in responding to all inquiries from patients, insurance carriers, outside agencies, internal departments and coworkers when appropriate.
- Prepares and submits reports as required.
- Assumes staff duties for absences and temporary staff shortages.
- Authorizes, coordinates, and monitors daily site activities such as supply ordering, IT, maintenance issues, phones, etc.
- Monitors the clinical team in meeting demands of patient volumes and handling complaints regarding clinical staff.
- Proactively manages physician, mid-level provider and ancillary schedules to ensure timely care of patients, appropriate daily volumes and completion of all clinical documentation in a timely fashion.
- Performs other duties as assigned or requested.
Requirements
- High school diploma required.
- BS or BA preferred.
- Minimum of 2 years of work experience in administrative or office management role.
- Detail oriented, strong organization and time management skills, and ability to prioritize.
- Proficient in electronic health record (EHR) systems and Microsoft Office Suite.
- Ability to manage multiple priorities, work under pressure, and maintain confidentiality.