Manager, Business Systems

Summary

Contra Costa Health is seeking an IT Business Systems Manager to oversee implementation and support of key business IT systems. The IT Business Systems Manager will be responsible for implementation of critical business systems like Staff Scheduling and Time Keeping (UKG), ITSM (ServiceNow), and Environmental Health Inspection (Tyler Technologies). In addition, the IT Business Systems Manager will lead the team for ongoing support for existing business systems like Document Management System (OnBase).

Key Responsibilities

• Oversee a team of analysts responsible for business requirements collection, vendor selection, system implementation and ongoing application support
• Responsible for project planning and implementation. Utilize IT organizational tools and process for project management
• Coordinate with operational leads, clinical leadership, Change Management, Business Intelligence, and other IT teams for system implementation and support.
• Track performance metrics for application support
• Facilitate progress reporting and executive updates.
• Coordinate project meetings including setting meeting agenda, notes and action items
• Monitor project impact, track, and report results on clinical quality and patient experience metrics

Top Must Have Requirements

• 4+ years experience in overseeing a team of analyst supporting large software systems
• 3+ years of healthcare experience OR ERP in a healthcare setting
• Experience in implementing at least one large vendor software system with 500+ users (ServiceNow, UKG)
• Experience in Vendor Management including contract negotiation, performance tracking and business review

Position Details

Contract to Hire

Primarily location: Martinez, CA, with up to 50% remote work available if project and organizational policies permit.

Education & Experience

Education: Possession of an Bachelor's Degree from an accredited college or university with a major in Computer Science, Medical Informatics, Healthcare Administration, Health Sciences, Business Administration, Public Administration, Engineering, Epidemiology, Biostatistics, Social/Behavioral Sciences, or a closely related field.

Experience: Four (4) years of full-time, or its equivalent, experience as a manager, supervisor, or project manager in a healthcare information technology environment having responsibility for one or more of the following areas: application support, development/programming, systems analysis, technical support, and network or server administration; OR Four (4) years of full-time, or its equivalent, experience as a clinical lead, supervisor, or manager performing systems analysis in a healthcare information systems environment; OR Four (4) years of full-time, or its equivalent, experience as a manager, supervisor, or project manager in a public health, health care delivery, or academic institution setting, one (1) year of which must have included direct supervision of staff in epidemiology, surveillance, or program evaluation activities.

Certification

May be required to obtain and maintain vendor specific certifications on applications supported. The incumbent will be required to obtain the certification requested within 6 months of notification from their supervisor.

Substitution for Experience

Possession of a Masters Degree from an accredited college or university with a major in one of the fields noted above may be substituted for one (1) year of the required experience.

Substitution for Education

One (1) additional year of qualifying experience noted above may be substituted for the required academic major; OR

Additional qualifying experience may be substituted for the required education on a year-for-year basis, up to a maximum of two years; OR

Skills

• Business Systems
• Team Supervision
• Applications
• Enteprise Systems
• Erp implementation
• Business process

Additional Skills & Qualifications

• Prior experience in or more of the systems being implemented or being supported will be a plus

Pay and Benefits

The pay range for this position is $85.00 - $95.00/hr.

• Medical
• dental & vision
• Critical Illness
• Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Martinez,CA.

Application Deadline

This position is anticipated to close on Oct 9, 2026.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Equal Opportunity Statement

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.