Manager, Business Analytics

A Brief Overview

This role is part of the Customer Experience Insights and Analytics Center of Excellence. As the Manager, Client Analytics, you’ll lead a talented team of analysts focused on delivering high-impact analytics and actionable insights that shape business strategy. This role is all about driving clarity from complexity—translating data into compelling stories that influence key decisions across the organization. You’ll collaborate closely with cross-functional partners, guide reporting excellence, and champion a culture of continuous learning and curiosity through mentorship and best practice development. If you thrive in a fast-paced environment where analytics meets strategy, this is your opportunity to lead and make a measurable impact.

What you will do

• Collaborate across the business: Partner with stakeholders across Sales Operations, Account Management, and CCX business units to identify opportunities and optimize programs.
• Proactively identify internal and external trends, risks, and opportunities that may impact the business and communicate their implications effectively.
• Work cross-functionally to align on data strategy and deliver meaningful, business‑relevant insights to a wide audience.
• Lead insightful analytics and modeling: Perform qualitative and quantitative analyses to support strategic initiatives.
• Develop standard and ad hoc reports that translate complex data into actionable insights and business recommendations.
• Use storytelling techniques to communicate findings in a clear, digestible format for diverse audiences.
• Lead and develop talent: Lead and support the growth of the analyst team through coaching, training, and knowledge sharing.
• Drive reporting, analytics and modernization and visualization excellence: Partner with IT engineering to design and maintain dashboards and tools that monitor key business metrics using data visualization best practices.
• Ensure accuracy and reliability through automation, consolidation, and continuous improvement of reporting processes.
• Performs other duties as assigned.
• Complies with all policies and standards.

Education Qualifications

• Bachelor's Degree in related field Required
• Master's Degree Preferred

Experience Qualifications

• 4-6 years Relevant experience in an analytics role Required
• 1+ years People leadership experience Required

Skills and Abilities

• Foster the development of the analyst team through effective coaching, curiosity, training, and knowledge sharing (High proficiency)
• Experience in data visualization and delivering complex reporting and analytics insights (High proficiency)
• Proficient in using business intelligence tools such as SQL, Tableau, Cognos, Power BI, and Looker, as well as Microsoft Office Suite (Excel, PowerPoint) (High proficiency)
• Strong verbal and written communication skills, with a focus on translating data into compelling narratives (High proficiency)
• Highly adaptable with excellent time management skills in fast-paced, evolving environments (High proficiency)
• Meticulous attention to detail and a strong commitment to data accuracy and integrity (High proficiency)
• Well‑organized with the ability to manage multiple priorities effectively (High proficiency)
• Capable of working independently while also thriving in collaborative, cross‑functional teams (High proficiency)

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change. This position description is not all inclusive for every aspect of this role.

Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

Safelite® was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually. Safelite® AutoGlass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops™ across all 50 U.S. states, while Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients. All of this is supported through our technology‑forward supply chain and corporate services.

We’re People Powered: Our people come first. We care about your well‑being and we’ll give you what you need to have a happy work/life. We’re good at what we do: we're proud of our 88% Net Promoter Score (NPS). We’re big: We’re owned by Belron®, the world’s largest vehicle glass company, spanning 40 countries across 6 continents. We’re trustworthy: We provide coverage to all U.S. drivers in all 50 states. We give back: Community service is important to us – we’ve even recycled 107K+ tons of glass to date. We're diverse: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients.

Accessibility: Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process.

Privacy: To review and consider your application, Safelite collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Applicant Privacy Policy and Terms of Use.

Agencies: Safelite does not accept unsolicited resumes or outreach from third‑party recruiters. Absent a signed MSA and approval and request from Talent Acquisition to submit resumes for a specific requisition, we will not approve payment to any third party.

Health and Safety: To ensure a safe working environment and protect the community at large, depending on the position, Safelite may require pre‑employment screenings, including background checks and/or drug screenings, attestation of COVID‑19 vaccination status, and precautions against COVID‑19 in select work settings, subject to all applicable local, state and federal laws. Safelite will grant reasonable accommodations that do not cause an undue hardship to the business to legally entitled associates.

Note: The contact methods provided are exclusively for accessibility and vendor management requests. All other outreach to these contacts will not be responded to. You trust us with more than your vehicle glass – you also share your personal information with us. We’re committed to honoring that trust. Browse our privacy practices that detail your rights and the ways we look out for you.

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