## Manager - Billing & CollectionsApplyremote type: Hybridlocations: NJ-Warrentime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR- MSIG USA continues to grow!**Company Overview:**MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.**Role Overview**The Manager, Billing & Collections, is accountable for the **end-to-end execution, performance, and continuous improvement of commercial insurance billing and collections**, including **multinational programs spanning U.S. and non-U.S. operations**. This role ensures accurate billing, timely premium collection, strong cash flow, and financial integrity across admitted and non-admitted business, while maintaining regulatory compliance across jurisdictions.This leader operates at an **enterprise execution and operating-model level**, managing a **hybrid delivery model** with onshore teams handling complex, high-risk, and multinational activities; offshore/BPO teams executing standardized processing; and **automation and agentic solutions embedded across the billing and collections lifecycle**. The role plays a critical part in enabling MSIG’s multinational growth by improving **cash visibility, coordination, and control across local policies, master programs, and cross-border collections**.**Key Responsibilities****Billing, Invoicing & Premium Operations*** Own enterprise execution of commercial insurance billing processes, including premium invoicing, adjustments, audits, endorsements, cancellations, and reinstatements.* Ensure consistency and accuracy across policy administration, billing platforms, general ledger, and premium accounting systems.* Oversee complex billing structures, including layered programs, captive arrangements, and multinational placements.* Partner with Finance and Underwriting to resolve systemic billing issues impacting revenue recognition or cash flow.**Collections, Cash Flow & Multinational Tracking*** Own collections performance across domestic and **multinational insurance programs**, including master and local policy structures.* Establish enterprise standards for **tracking, reporting, and reconciliation of multinational receivables**, including cash collected locally vs centrally.* Drive timely premium collection, reduced aging, and disciplined follow-up across jurisdictions and currencies.* Coordinate with international affiliates, fronting partners, brokers, and local operations to resolve cross-border collection issues.* Provide clear cash visibility, aging analysis, and risk exposure reporting for multinational programs.**Hybrid Delivery Model Leadership (Onshore, Offshore, Automation)*** Lead onshore teams responsible for complex billing scenarios, multinational collections coordination, dispute resolution, and stakeholder engagement.* Oversee offshore teams/Automation solutions deliver standardized billing, cash application, collections follow-ups, and reconciliations.* Define and enforce SLAs, KPIs, and quality standards across delivery partners.* Continuously optimize work allocation across onshore, offshore, and automated workflows to improve efficiency, cost, and control.**Process Engineering, Digitization & Automation*** Set execution priorities for billing and collections process modernization aligned to the enterprise operating model.* Oversee the **design, implementation, and performance management of automation and agentic solutions** supporting invoicing, cash application, collections follow-ups, dispute tracking, and multinational cash visibility.* Ensure automation delivers measurable outcomes (cycle time, accuracy, cash acceleration, productivity) and remains auditable and well-controlled.* Actively monitor automation performance and exception handling; drive troubleshooting and remediation in partnership with Technology.* Identify and prioritize innovation opportunities using data, aging trends, and multinational complexity insights.**Operational Risk, Governance & Compliance*** Maintain strong operational governance, controls, and regulatory compliance across billing and collections activities, including multinational requirements.* Ensure appropriate controls over invoicing accuracy, cash handling, write-offs, adjustments, and foreign currency impacts.* Partner with Audit, Risk, and Compliance to support favorable audit outcomes and timely issue remediation.* Proactively identify cross-border operational risks and implement sustainable control enhancements.**Talent & Leadership*** Lead, develop, and mentor managers and senior individual contributors across onshore and offshore teams.* Establish clear accountability, performance metrics, and development plans aligned to enterprise objectives.* Build a culture of disciplined execution, continuous improvement, and innovation.* Act as a visible leader who engages directly in complex issues, escalations, and decision-making.**Qualifications & Experience*** 15+ years of experience in commercial insurance operations, with deep expertise in billing and collections.* Strong knowledge of admitted and non-admitted billing regulations, premium accounting, and multinational insurance programs.* Demonstrated leadership of hybrid delivery models, including offshore and BPO partners, at scale.* Proven track record in process engineering, digitization, and automation within finance or insurance operations.* Strong financial acumen, including GL impacts, reconciliations, FX considerations, and audit requirements.* Experience coordinating collections across jurisdictions, currencies, and regulatory environments.* Executive-level communication and stakeholder management skills.* Data-driven, innovative leader with a hands-on execution mindset.SALARY: The estimated salary range for this position is $130,000.00 - $150,000.00 per year. This is a good-faith assessment of the salary range for this position only. In determining the actual salary within this range, MSIG USA will consider a candidate’s relevant experience, location, and other job-related factors. Additional Benefits: Healthcare and Retirement Benefits Comprehensive medical, dental, and vision coverage 401(k) with a generous employer match and profit-sharing contribution Wellness incentive program Life and accidental death and dismemberment (AD&D) insurance Flexible spending programs Short-term and long-term disability plans Additional Benefit Programs Paid time off program Paid charitable leave Paid parental leave Tuition reimbursement program Personal insurance (auto/homeowners) discounts
#J-18808-Ljbffr
#J-18808-Ljbffr