Manager, B2B Field Service Operations

Sr. Manager, B2B Field Service OperationsHeadquartered in Plano, Texas, Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions, and network systems.

For more than four decades, Samsung has driven innovation, economic growth, and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services, and AI technology, we're creating smarter, sustainable, and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.The Sr. Manager, B2B Field Service Operations role oversees B2B escalations from customer and sales for service solutions requiring highest attention along with operations support to improve brand image.

This has direct correlation to service reason for sale our products and gain customers loyalty.B2B Hotels TV proactive service project managementCFA, RCLL & Inspire service account/relationship managementLFD/HTV/Monitors escalations team managementOperation inventory stock monitoring, forecasting, and managementCoordinated and mentor Control Tower agents on escalations as T1 supportCustomer Facing SupportRSM support and ManagementVOC management for sales/customersMinimum Qualifications:Bachelor's Degree with 8+ years of related experienceSoft skills and professionalism with internal and external stakeholdersService Operations knowledgeRegular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.Samsung Electronics America, Inc.

and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.Reasonable Accommodations for Qualified Individuals with Disabilities During the Application ProcessSamsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team ) or for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.