Job Title: Manager, Applications
Requisition Number: R-
Department: Director, Revenue Cycle Billing
Location: 2317 Alumni Park Plaza
Grade Level: 14 | Type: Regular Position | Status: Full time, Days (U.S.)
Equivalency Link:
Job Summary
Responsible for managing and supporting application portfolios across administrative, clinical, and revenue cycle areas to ensure optimal system performance and alignment with organizational needs. Oversees implementation, maintenance, and ongoing support of applications, including scheduling, billing, coding, and radiology systems. Coordinates IT and vendor resources, facilitates development and execution of test scenarios, and promotes standardization of processes and data. Ensures technical competence of team members by providing training and guidance. Adapts to evolving application requirements and delivers effective solutions to support operational excellence.
Essential Functions
- Recruit, hire, and retain top personnel using best practices.
- Develop and mentor staff through coaching, feedback, and performance evaluations.
- Foster teamwork, collaboration, and effective communication across departments.
- Ensure compliance with organizational policies, procedures, and regulations.
- Manage application implementation, support, and optimization using project management and ITIL frameworks.
- Oversee service delivery, prioritize work assignments, and ensure customer satisfaction.
- Identify and implement continuous service and process improvements.
- Serve as subject matter expert, providing guidance on project execution and application workflows.
- Perform other duties as assigned.
Education Requirement
Bachelor’s degree in computer science, information systems, or a related field.
Experience Requirement
4-5 years of experience in computer science, information systems, or a relevant area. An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part‑time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.
Certifications & Licensures
Epic Certified required within 90 days of hire.
Working Conditions
- A Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (<10% of the time)
- B Lifting, pushing, and/or pulling objects over 50lbs: 1. Never
- C Standing or walking with objects up to 10lbs: 3. Intermittent (10% - 50% of the time)
- D Standing or walking with objects up to 25lbs: 2. Occasional (<10% of the time)
- E Sitting at computer workstation for extended periods: 4. Regular (>50% of the time)
- F Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 1. Never
- G Repetitive motion: 4. Regular (>50% of the time)
- H Working at heights above 4 feet: 1. Never
- I Working in confined spaces: 1. Never
- J Risk of injuries from use of equipment on the job: 1. Never
- K Job-related travel: 2. Occasional (<10% of the time)
- L Loud noises: 1. Never
- M Temperature extremes: 1. Never
- N Hazardous chemicals and fumes including waste: 1. Never
- O Radiation: 1. Never
- P Burns: 1. Never
- Q Cuts/Punctures: 1. Never
- R Bloodborne/airborne pathogens: 1. Never
- S Recombinant DNA or viral vectors: 1. Never
- T Combative/violent people: 1. Never
- U Animal handling (including carcasses): 1. Never
- V Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A
Physical Demands
This position requires regular sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions on a regular basis; intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, and/or pulling objects weighing up to 50 pounds.
Equal Opportunity Employer
We value the well‑being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. The University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre‑employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
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