Overseeing the day-to-day operations of the Appeals department, the full-time Manager - Appeals will ensure compliance, operational excellence, and a high-quality customer experience in a remote setting. Key responsibilities Manage assigned teams and staff while monitoring performance, productivity, and workload distribution Develop and implement quality control procedures to ensure consistent application of policies and contractual requirements Identify and implement process improvements to enhance service quality and customer satisfaction Required qualifications Bachelor's degree in a relevant field and 5+ years of professional experience, or equivalent combination of education and experience Familiarity with Appeals & Hearings; expertise within the Hearings & Appeals function is preferred Current and/or prior managerial experience Ability to work a schedule between 9:00am - 6:00pm EST, Monday - Friday, with flexibility for extended hours and rotational weekends Must permanently reside in the Continental US and have a smartphone for system access