Management Engineer- Duke Raleigh CampusWork Arrangement: Hybrid opportunity. Hours: Day shift Monday-Friday. Location: Raleigh, NC, US, 27609. Personnel Area: DUKE RALEIGH CAMPUS.At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Raleigh Hospital, A Campus of Duke University Hospital Pursue your passion for caring with the Duke Raleigh Campus in Raleigh, North Carolina. With 204-beds, it is the third largest of Duke Health's four hospitals and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.SummarySupport the following performance management and improvement services for Duke University Hospital, Duke Health Raleigh Hospital, Durham Regional Hospital, and other entities within the Duke University Health System.Management engineering - to include the productivity management system, labor budgeting and productivity/process analyses and improvement.Operational support - supporting senior operational leadership with focused analyses or improvement efforts and management of administrative projects and efforts.Decision support - to include clinical decision support and ongoing performance improvement support.Performance reporting - to include management of the balanced scorecard and reporting of related performance metrics.Patient satisfaction - to coordination and support of related performance improvement efforts.Performance improvement - to include project management and support.This position would consist of three levels, with varying levels of autonomy, accountability and interaction within the organizations.Knowledge, Skills and AbilitiesStrong analytical and communication skills. Strong computer skills to include database analysis.Level CharacteristicsLevel 2: Works under general supervision by departmental leadership. Guidance frequently provided regarding tasks and approaches to accomplish assignments and how to deliver on the core responsibilities of the department. Interacts with internal or csu staff and leadership primarily to gather inputs or review results of analyses. Begins to work with leadership to define priorities and actively supports performance improvement work.Level 3: Works autonomously within the work assignment. Establishes own approaches and works independently to execute. They set their own priorities with general oversight by departmental leadership. Progress and success defined by goal attainment. Interacts with operational and departmental leadership. Works with leadership to define priorities and is frequently asked to support performance improvement work.Level 4: Works autonomously within the work assignment. Coordinates the services for the assigned CSU and provides oversight and work flow supervision to assigned staff. May provide direct supervision to up to two staff. Consults with Managers and Directors for performance evaluations. Progress and success defined by goal attainment and the success of the entities or services they are assigned. Interacts with operational and departmental leadership to include Presidents, VPs, and Clinical Chairs. Works with leadership to define priorities and is routinely asked to support performance improvement work. Coordinates the work of others from Performance Services to support the execution of plans. Assumes an active role in the improvement efforts as a facilitator or improvement expert.Minimum QualificationsEducation Level 2: Minimum of a Bachelor's degree in Industrial Engineering or related field. Master's degree desired.Experience Level 2: Minimum of 4 years of PS or related experience.
Experience can be supplemented with Master's degree with a Masters being equivalent to two year of experience. Or, with 2 years of Duke ME I experience.Education Level 3: Minimum of a Bachelor's degree in Industrial Engineering or related field. Master's degree desired.Experience Level 3: Minimum of 6 years of PS or related experience.
Experience can be supplemented with Master's degree with a Masters being equivalent to two years of experience.Education Level 4: Minimum of a Bachelor's degree in Industrial Engineering or related field. Master's degree desired.Experience Level 4: Team Lead: minimum of 6 years of PS or related experience.
Experience can be supplemented with Master's degree with a Masters being equivalent to two years of experience. Technical Lead: minimum of 6 years of PS or related experience.
Experience can be supplemented with Master's degree with a Masters being equivalent to two years of experience or advanced training is technical skills directly applicable to work assignment.Degrees, Licensures, Certifications: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.