Job Summary
Conduct analyses of Taxpayer Services eServices programs, policies, and processes to eliminate non-value-added steps, improve operational efficiency, build QA test plans, conduct system testing, and provide internal technical support.
Ensure you read the information regarding this opportunity thoroughly before making an application.
Core Responsibilities
- Plan and conduct operational and system analyses, surveys, and comprehensive reports.
- Build QA test plans, execute system testing, and analyze system performance.
- Provide technical assistance and helpdesk support to troubleshoot customer and system issues.
- Apply Lean principles and continuous improvement methodologies (Arizona Management System / AMS).
Required Experience & Technical Skills
- Experience: Minimum 1 to 2 years of management analysis experience.
- Technical Skills:
- XML (Altova XMLSpy)
- SQL (MS SQL Server Management Studio)
- Azure DevOps
- Quality Assurance testing & technology systems analysis
- Analytical Skills: Strong ability to collect/synthesize data, troubleshoot problems, and develop actionable solutions.
Preferred & Knowledge Qualifications
- Preferred: Experience in Tax Administration or public sector environments.
- Knowledge of public administration, automated information systems, and regulatory compliance. xzgxqkn
- Proficient in MS Office, Google Suite, and Windows environments.
Management Analyst in phoenix at Unknown Company
This position is listed as full time and onsite.