Managed Services Technician Level 2Are you an individual with unique talents, passion for technology, and customer service skills seeking to create the ultimate client experience? This position may be for you! Grid4 champions diversity to deliver the best products and solutions for our colleagues, clients, and communities.
If you're ready to start learning, growing, and making an impact with a career in Grid4, we'd like to know!Responsibilities:The Managed Services Technician Level 2 is a strategic, as well as tactical, technical position within the organization. This position is responsible for maintaining the design and integrity of customer's data network, coordinating complex projects, and implementing network solutions.Execute internal and client facing technical requestsAssist in development of standards and proceduresAssist in the management and upkeep of client networksDocument all work performed in ticketing systemProvide technical support at clients' sitesImplement technology industry-approved "best practices"Security planning and configuration on the Windows Server platformProvide end-user software troubleshooting and supportActive Directory and Group Policy management (including Power Shell)Platform Virtualization solutions using Hyper-V and VMWareBackup and Disaster Recovery techniquesProvide support for clients' workstations (PC & Mac) and serversMaintains up?to?date knowledge of Windows, MacOS, and related technologiesQualifications, Skills, and Knowledge:Degree in a related technical discipline or the equivalent work experience5+ years minimum experience requiredA combination of education and technical certifications is preferredA+, Network+, Security+, MCP, or equivalent certification preferredExpert level, practical experience with the Windows Server familyExperience with Microsoft Cloud Solutions – Microsoft 365, Azure IaaS, Azure Files, Azure Active Directory, Conditional Access policies, etc.Knowledgeable in all current Microsoft Desktop Operating SystemsExtensive experience with Active Directory, DNS, and DHCPAdvanced understanding of networking fundamentals and hands on experience working with firewall, managed switches, wireless infrastructure, etc.Familiarity with both VMWare & Hyper-V virtualization platformsExperience working within the IT Managed Service/MSP IndustryConnectWise Manage & Automate (Labtech) experience is essentialExperience with design and management of disaster recovery solutionsWhat We'll Bring To The Table:Work-life balanceVibrant company culture and fun work environment – our values don't sit on a shelf collecting dust, we use them in all we doAbility to make an impact – your ideas and voice are important to us and are welcomed hereEmployee health is one of our top priorities! We offer great health benefits – medical, dental, and visionDays allocated for rest and relaxation – including 15 PTO days, 10 paid holidays, bereavement, jury duty & military leaveOffering you the best chance to prepare for the future – 401(k) with a generous company matchBusiness casual dress codeTeam Member Feedback:" I enjoy the people and the work-life balance " – New hire for HR"I like the open and friendly work environment.
There is always an employee willing to help" – New hire for Project ManagementSalary range: $46,785.00-$71,245.00