Job Description
Job Description
Position Overview
We are seeking a motivated and customer-focused Technician to join our team. In this role, you will provide technical support and IT solutions to our clients, handling a mix of help desk, remote, and on-site support across a variety of technologies. This is a great opportunity for a technician who enjoys solving problems, working directly with clients, and continuously building new skills in a fast-paced MSP environment.
Key Responsibilities
* Respond to client service requests by phone, email, and remote management tools while meeting established service level expectations.
* Provide both remote and on-site troubleshooting for desktops, laptops, servers, printers, networks, firewalls and mobile devices.
* Assist with cybersecurity best practices including endpoint protection, MFA, email security, vulnerability remediation, and security awareness initiatives.
* Install, configure, and maintain hardware, software, and peripherals for client environments.
* Perform routine maintenance including patch management, backups, and system monitoring.
* Diagnose and resolve issues related to Microsoft 365, Active Directory, networking (routers, switches, firewalls, Wi-Fi), and cloud services.
* Set up new user accounts, workstations, and equipment for onboarding and offboarding.
* Escalate complex issues to senior technicians or engineers as needed, providing clear documentation.
* Maintain accurate and detailed records of work performed in the ticketing/documentation system.
* Communicate clearly and professionally with clients, setting expectations and providing status updates.
* Continuously expand technical knowledge through company-sponsored training, certifications, and self-directed learning.
* Travel to client sites as needed within the local service area.
Required Qualifications
* 2+ years of experience in IT support, help desk, or a related technical role; MSP experience preferred.
* Working knowledge of Windows desktop/server operating systems, Microsoft 365, and general networking concepts.
* Familiarity with Active Directory, RMM/PSA tools, and remote support software is a plus.
* Strong troubleshooting and problem-solving skills.
* Excellent communication and customer service skills.
* Strong documentation skills
* Ability to explain technical issues to non-technical users
* Ability to work independently while collaborating with a team
* Ability to prioritize and manage multiple tickets/tasks in a fast-paced environment.
* Professional appearance and customer-focused attitude
* Valid driver's license and reliable transportation for on-site client visits.
* Relevant certifications (CompTIA A+, Network+, Security+, Microsoft, etc.) preferred but not required.
Compensation & Benefits
* Competitive salary commensurate with experience
* Company-paid medical insurance
* Company-paid dental insurance
* Company-paid vision insurance
* Paid time off and holidays
* 401(k) with company match
* 125 Cafeteria Plan that includes
* Flexible Spending
Job Description
Position Overview
We are seeking a motivated and customer-focused Technician to join our team. In this role, you will provide technical support and IT solutions to our clients, handling a mix of help desk, remote, and on-site support across a variety of technologies. This is a great opportunity for a technician who enjoys solving problems, working directly with clients, and continuously building new skills in a fast-paced MSP environment.
Key Responsibilities
* Respond to client service requests by phone, email, and remote management tools while meeting established service level expectations.
* Provide both remote and on-site troubleshooting for desktops, laptops, servers, printers, networks, firewalls and mobile devices.
* Assist with cybersecurity best practices including endpoint protection, MFA, email security, vulnerability remediation, and security awareness initiatives.
* Install, configure, and maintain hardware, software, and peripherals for client environments.
* Perform routine maintenance including patch management, backups, and system monitoring.
* Diagnose and resolve issues related to Microsoft 365, Active Directory, networking (routers, switches, firewalls, Wi-Fi), and cloud services.
* Set up new user accounts, workstations, and equipment for onboarding and offboarding.
* Escalate complex issues to senior technicians or engineers as needed, providing clear documentation.
* Maintain accurate and detailed records of work performed in the ticketing/documentation system.
* Communicate clearly and professionally with clients, setting expectations and providing status updates.
* Continuously expand technical knowledge through company-sponsored training, certifications, and self-directed learning.
* Travel to client sites as needed within the local service area.
Required Qualifications
* 2+ years of experience in IT support, help desk, or a related technical role; MSP experience preferred.
* Working knowledge of Windows desktop/server operating systems, Microsoft 365, and general networking concepts.
* Familiarity with Active Directory, RMM/PSA tools, and remote support software is a plus.
* Strong troubleshooting and problem-solving skills.
* Excellent communication and customer service skills.
* Strong documentation skills
* Ability to explain technical issues to non-technical users
* Ability to work independently while collaborating with a team
* Ability to prioritize and manage multiple tickets/tasks in a fast-paced environment.
* Professional appearance and customer-focused attitude
* Valid driver's license and reliable transportation for on-site client visits.
* Relevant certifications (CompTIA A+, Network+, Security+, Microsoft, etc.) preferred but not required.
Compensation & Benefits
* Competitive salary commensurate with experience
* Company-paid medical insurance
* Company-paid dental insurance
* Company-paid vision insurance
* Paid time off and holidays
* 401(k) with company match
* 125 Cafeteria Plan that includes
* Flexible Spending
Managed IT Services Technician in madison at Unknown Company
This position is listed as full time and able to be worked remotely.