Major Program Lead

POSITION DESCRIPTION

A Major Program Lead at SET Environmental is responsible to:

• Proactively maintain communication with profile customers
• Handle incoming requests, calls, and communication from profile customers
• Coordinate daily field service and transportation jobs
• Work closely with other SET departments
• Provide waste profiling, manifesting and management
• Provide disposal site pricing to sales department
• Assist in qualifying incoming leads and direct to appropriate salesperson
• Assist sales in minor quotes
• Make sure profile customer needs/calls are attended to as quickly as possible
• Work closely with the sales department, supplying them with creative transportation and disposal options
• Recommend potential services to management by collecting customer information and analyzing customer needs
• Work cooperatively with operational groups
• Work closely/cooperatively with designated sales representative(s)
• Perform any other miscellaneous duties as necessary

POSITION REQUIREMENTS

• 4 year degree, preferably in a science field
• 4+ years working in a team environment and preferably in a customer service role
• Competent computer skills (Microsoft Word, Excel, and Outlook)
• Excellent verbal & written communication skills
• Solid reasoning and problem-solving skills
• Proven self-starter, highly motivated, sets aggressive goals
• Ability to effectively multi-task while managing a heavy workload
• Must be detail orientated