Role: Major Incident Manager
Location: Princeton, USA (Onsite)
Employment Type: Full Time
If you think you are the right match for the following opportunity, apply after reading the complete description.
Role Purpose
Provide onsite leadership for critical business-impacting incidents and act as the primary customer-facing Major Incident Manager.
Key Responsibilities
- Own mission-critical incidents impacting business operations.
- Lead executive communication with client leadership and stakeholders.
- Coordinate global resolver teams across infrastructure, cloud, networks, applications, and workplace services.
- Drive rapid service restoration and business impact mitigation.
- Manage incident escalations and command-center activities.
- Conduct executive-level incident reviews and reporting.
- Identify operational improvement opportunities and drive remediation plans.
- Support customer governance and service review meetings.
Required Skills
- Advanced Major Incident Management experience.
- Strong customer-facing and executive presentation skills.
- Experience managing complex global incidents.
- ITIL certification preferred.
- ServiceNow expertise required.
Experience
- 10–15 years in IT Operations.
- Minimum 8 years in Major Incident Management leadership roles. xhqgsiq
- Experience working with North American enterprise customers.
Preferred Certifications (Applicable to All Roles)
- ITIL v4 Foundation/Managing Professional
- ServiceNow ITSM
- PMP or PRINCE2 (preferred for Change Manager)
- Lean Six Sigma (desirable)
Major Incident Manager in princeton at Unknown Company
This position is listed as full time and onsite.