Major Incident Manager

We are currently looking for a skilled Major Incident Manager for an exciting opportunity based in Princeton, NJ with Onsite work arrangement.

If you are interested, please share your updated resume and best contact number. I’d be happy to provide more details about the role.

Major Incident Manager

Location: Princeton, NJ - Onsite

Experience: 15 - 20 Years

Salary: $140K

Need senior profiles here

Role Purpose

Provide onsite leadership for critical business-impacting incidents and act as the primary customer-facing Major Incident Manager.

Key Responsibilities

• Own mission-critical incidents impacting business operations.

• Lead executive communication with client leadership and stakeholders.

• Coordinate global resolver teams across infrastructure, cloud, networks, applications, and workplace services.

• Drive rapid service restoration and business impact mitigation.

• Manage incident escalations and command-center activities.

• Conduct executive-level incident reviews and reporting.

• Identify operational improvement opportunities and drive remediation plans.

• Support customer governance and service review meetings.

Required Skills

• Advanced Major Incident Management experience.

• Strong customer-facing and executive presentation skills.

• Experience managing complex global incidents.

• ITIL certification preferred.

• ServiceNow expertise required.

Experience

• 10-15 years in IT Operations.

• Minimum 8 years in Major Incident Management leadership roles.

• Experience working with North American enterprise customers.

Preferred Certifications (Applicable to All Roles)

• ITIL v4 Foundation/Managing Professional

• ServiceNow ITSM

• PMP or PRINCE2 (preferred for Change Manager)

• Lean Six Sigma (desirable)

Thanks & Regards

Sumit Talekar

Associate Manager – TA

Rezolve AI Limited

Add: 499 Park Ave, Suite 1003, New York, NY 10022, USA

Contact: +1(646) 992-9557 | SumitTalekar@rezolve.com

WebSite: rezolve.com