Maintenance Technical Support Call AnalystLinde Inc.Tonawanda, NY, United StatesWhat you will enjoy doing:Handle inbound and outbound calls from internal and external customers including technicians, drivers, sales representatives, and customers requesting information or service on their supply systemDocument and coordinate service requests from customers efficientlyProcess emails from drivers reporting maintenance issues at customer sitesTroubleshoot cryogenic equipment to resolve minor problems remotely on customer systemsConfigure and perform minor troubleshooting of Remote Telemetry UnitsWork alongside Customer Service Technicians in the field to support service deliveryWhat makes you great:Communicate effectively with all levels of the organization and take initiative and support decision-making within a team environmentMaintain a strong customer focus while being self-motivated and drivenCollaborate cross-functionally with Customer Service, Technicians, Sales, Logistics, and OperationsHold an associate degree or possess equivalent technical experienceBring one to two (1 to 2) years of customer service experience preferredDemonstrate mechanical aptitude as an advantageComplete cryogenic training provided to support role requirementsWhy you will love working with us:Linde is a leading global industrial gases and engineering company with 2025 sales of $34 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet.Linde serves a variety of end markets such as chemicals & energy, food & beverage, electronics, healthcare, manufacturing, metals and mining. Linde's industrial gases and technologies are used in countless applications, enabling space exploration and launch technologies, delivering ultra-high-purity and specialty gases for semiconductor manufacturing, providing life-saving medical oxygen and enabling clean hydrogen production and carbon capture to reduce greenhouse gas emissions. Linde also delivers state-of-the-art gas processing solutions to support customer growth, efficiency improvements and emissions reductions.What we offer you!At Linde, the sky is not the limit.
If you're looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.Linde offers competitive compensation and an outstanding benefits package. Enjoy access to health, dental, disability, and life insurance, paid holidays and vacation, 401(k) matching, pension benefits, an employee discount program, and opportunities for educational and professional growth.
Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day! Pay commensurate with experience. Open to salary range $63,375 - $92,950.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.
Linde Inc. acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.