Maintenance Manager - bp Pulse US

Maintenance Manager – bp Pulse US

As we built out our network, delivering a safe, reliable, and customer‑centric charging experience is paramount. The Maintenance Manager plays a pivotal role in ensuring our network operates at peak performance, with minimal downtime and maximum customer satisfaction. This role is responsible for building and leading a world‑class maintenance function that spans hardware, software, site infrastructure, and vendor performance. It requires strategic vision, operational rigor, and a deep understanding of retail asset maintenance in a high‑growth, technology‑enabled environment.

Key Accountabilities

• Team Leadership & Development: Build and lead a high‑performing maintenance team, fostering a culture of safety, accountability, and continuous improvement.
• Maintenance Strategy & Execution: Design and implement a comprehensive maintenance strategy covering hardware, software, spares, and site infrastructure. Ensure alignment with bp Pulse’s growth trajectory and customer experience goals.
• Reliability & Performance Management: Own EV asset reliability across North America. Collaborate with suppliers and internal teams to drive uptime, resolve recurring issues, and feed insights into engineering, product, and procurement loops.
• Vendor Oversight & Field Operations: Manage third‑party service providers and OEMs to deliver maintenance and repair services. Ensure SLAs are met and field operations are executed safely and efficiently.
• Budgeting & Commercial Planning: Contribute to annual REVEX/OPEX planning. Develop commercial models for maintenance programs and lifetime ownership.
• Site Readiness & Launch Support: Partner with construction and land partners to ensure new sites are launched with robust maintenance protocols and safety standards.
• Safety & Risk Management: Lead safety inspections and risk mitigation efforts, including Arc Flash, grounding checks, and emergency response protocols.
• Global Collaboration: Represent the US in bp’s Global Operations Excellence forum, sharing best practices and aligning on global standards.

Experience & Qualifications

• Proven experience developing and scaling maintenance programs in a retail or infrastructure‑heavy environment.
• Strong grasp of reliability engineering principles and maintenance strategies (e.g., NFPA 70B, ANSI/NETA standards).
• Demonstrated ability to manage external contracts and vendor performance.
• Safety leadership in field operations, with a proactive approach to risk management.
• Excellent communication skills—able to convey technical concepts clearly to diverse audiences.
• Proficiency in Microsoft Office and asset management platforms (e.g., MaintainX, Salesforce).
• Strategic thinker with a bias for action and a passion for delivering exceptional customer experiences.

Compensation

Base salary is estimated at $134,000–$220,000 annually.

Benefits

This position is eligible for US Benefits – Core. It offers paid vacation ranging from 120–240 hours per year for full‑time employees (60–240 hours for part‑time), 9 paid holidays, and 2 personal‑choice holidays. The company provides a generous vacation and holiday schedule, a parental leave policy of up to 8 weeks of paid leave, and rewards including a discretionary annual bonus program, long‑term incentive program, 401(k) matching program, and a pension for eligible employees. Health, vision, and dental insurance, life insurance, short‑term disability, and long‑term disability coverage are part of a wellbeing package.

Diversity & Inclusion

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.