Mail Services Associate

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

The Mail Services Associate is responsible for supporting the daily operation of the mailroom and ensuring the accurate, timely, and secure handling of incoming and outgoing mail, packages, and courier deliveries.

This position provides hands‑on operational support and works closely with the account leadership and workplace teams to maintain consistent service coverage, accurate tracking, and a positive experience for employees, visitors, and vendors.

Key Responsibilities

• Receive, sort, and distribute incoming mail, packages, and deliveries.
• Prepare and process outgoing shipments through approved carriers and courier services.
• Maintain accurate tracking records for incoming and outgoing packages.
• Notify recipients of deliveries and coordinate package pickup or delivery.
• Obtain signatures and maintain chain-of-custody documentation when required.
• Coordinate messenger, courier, and special delivery requests.
• Verify shipping information, delivery details, and package counts before release.
• Monitor shared mailroom requests and respond within established service expectations.
• Maintain an organized, clean, and secure mailroom environment.
• Track mailroom supplies and notify account leadership when replenishment is needed.
• Support bulk mailings, employee onboarding packages, equipment returns, and special shipping requests.
• Assist with invoice documentation, shipment records, and vendor coordination.
• Escalate delivery discrepancies, damaged packages, missing items, or security concerns promptly.
• Follow all client, CBRE, safety, security, and confidentiality procedures.
• Provide backup support for workplace operations and other related services as needed.

Qualifications

• High school diploma or equivalent required.
• Previous experience in mailroom operations, shipping and receiving, workplace services, hospitality, or a similar customer-facing role preferred.
• Familiarity with common shipping carriers and package-tracking systems preferred.
• Strong organizational skills and attention to detail.
• Ability to manage multiple requests and priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• Professional, dependable, and service-oriented.
• Comfortable using email, Microsoft Office, and basic workplace technology.
• Ability to handle confidential or time-sensitive deliveries appropriately.

Physical Requirements

• Ability to stand, walk, bend, and move throughout the workday.
• Ability to lift, carry, and move packages weighing up to 50 pounds, with reasonable accommodation when required.
• Ability to use carts, hand trucks, and other mailroom equipment safely.

The Mail Services Associate will receive day-to-day direction and management oversight from the existing account leadership team.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.