Machine Learning Engineer

What you'll do

As a Machine Learning Engineer on the AI Platform team, you will design and build the foundational infrastructure that powers Docusign’s next generation of intelligent systems. You will bridge the gap between core AI research and production-grade engineering, developing scalable platforms for autonomous agents, advanced retrieval systems, and automated model optimization. This position is an individual contributor role reporting to the Director, Machine Learning Engineering.

Responsibilities

• Build and maintain high-performance distributed systems to support large-scale model inference and data processing


• Design frameworks for multi-agent systems, focusing on state management, reliability, and long-running autonomous workflows


• Architect sophisticated Retrieval-Augmented Generation (RAG) pipelines and advanced context management strategies to improve model accuracy and relevance


• Develop platform-level tools for automated prompt engineering, evaluation, and optimization to accelerate the AI development lifecycle


• Implement robust ML pipelines, focusing on observability, versioning, and the seamless deployment of generative AI services

What you bring

Basic

• 5+ years of experience in machine learning engineering, software engineering, or related operational roles


• Experience in software engineering with a focus on distributed systems and scalable backend architecture


• Deep understanding of the ML lifecycle, from data ingestion and training to production monitoring


• Experience building with LLMs, including RAG architectures and sophisticated prompt engineering


• Experience deploying and maintaining ML models in high-traffic, production environments


• Expertise in Python and experience with modern ML frameworks such as PyTorch

Preferred

• Experience with distributed task queues or stateful workflow engines for managing complex, multi-step AI processes


• Experience with frameworks designed for horizontal scaling of compute-intensive ML workloads


• Experience designing \"agent-loop\" architectures that involve tool-use, self-correction, and multi-step reasoning


• Familiarity with vector storage systems and high-throughput data processing pipelines

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

California: $164,700.00 - $266,000.00 base salary

Washington: $158,300.00 - $232,575.00 base salary

This Role Is Also Eligible For The Following

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.


• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region


• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement


• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment


• Retirement Plans: select retirement and pension programs with potential for employer contributions


• Learning and Development: options for coaching, online courses and education reimbursements


• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at

Applicant and Candidate Privacy Notice

States Not Eligible for Employment: This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.