ServiceNow’s GenAI Search Platform team is hiring Machine Learning Engineers to advance enterprise search-based question answering. The work combines traditional machine learning with generative AI and LLMs, with a focus on building LLM-enabled search capabilities and establishing systematic evaluation for ranking and summarization grounded in heterogeneous knowledge sources.
Responsibilities
- Drive development of the search platform using LLM-enabled generative AI features in a fast-paced environment, supporting product teams as they build new applications and features quickly.
- Ship prototypes to customers at scale, evaluate and iterate on ranking improvements in a systematic manner, and enforce guarantees related to quality , security , privacy , and scalability .
- Create systematic evaluation metrics and methodologies for search models, using LLMs to address enterprise-specific challenges such as security and privacy.
- Collaborate with ranking, product, design, infrastructure, and data science teams to develop next-generation agentic search capabilities with an emphasis on performance and enterprise readiness.
- Partner with product, user experience, customer success, and engineering teams to identify, define, and build solutions.
Required Qualifications
- 3+ years of engineering experience.
- First‑hand experience relevant to search platforms, including traditional information retrieval, search ranking and relevance, recommendation systems, or question answering systems.
- Background in text processing, information retrieval, natural language understanding, or machine learning.
- Strong interest in helping product and ranking teams move faster and scale solutions effectively while maintaining customer impact and success as priorities.
Technologies
- LLMs (large language models)
- Natural language understanding
- Retrieval augmented generation (RAG)
Nice to Have
- Experience with, or interest in learning, large language models, retrieval augmented generation (RAG), and agents.
- Experience with Python, including contributing to mature Python libraries or platform code, including open‑source repositories.
- Experience in Golang (not required).
Compensation and Benefits
- Base pay: $139,700 - $216,500 per year.
- Equity (when applicable), variable or incentive compensation, and benefits.
- Health plans, including flexible spending accounts.
- 401(k) plan with company match.
- ESPP.
- Matching donations.
- Flexible time away plan.
- Family leave programs.
Work Location and Work Persona
The role is based in Mountain View, CA and is onsite .
ServiceNow assigns work personas (flexible, remote, or required in office) based on the nature of the work and the assigned work location. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.
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