Job TitleSkills RequiredDeep technical knowledge of Microsoft 365 Apps features, and functionalities.Assist users with installation, configuration, and troubleshooting of Office Apps.Experience and knowledge deploying, administering and troubleshooting Office Suites and/or Microsoft 365 Apps for Enterprise.Collaborate with other IT team members to ensure seamless integration and functionality of Office Apps within the organization's IT infrastructure.Microsoft 365 Apps for Enterprise deployment best practices.5+ years experience with customer facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms.Advanced analytical, problem-solving, and decision-making skills.Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skillsExperience in conducting technical workshops, training sessions, and webinars to educate customers on the best practices and new features of Microsoft 365 Apps for Enterprise.Provide technical support for Office Apps, including Word, Excel, PowerPoint, Outlook, and Teams.Diagnose and resolve technical issues related to Office Apps, both remotely and on-site.Knowledge and experience with integration of Microsoft 365 Apps for Enterprise integration with Office Online Server.Strong understanding of Office 365 and its administration.Experience with SharePoint and OneDrive.Knowledge to guide users to implement the best solutions and approach to moving around from legacy solutions.Optional SkillsAdvanced networking skills with DNS, firewall, load balancing, etc.Knowledge of scripting languages such as PowerShell.Familiarity with ITIL best practices for IT service management.Advanced knowledge of Office ScriptsRelevant CertificationsMicrosoft 365 Certified: FundamentalsMicrosoft Office Specialist: Associate Microsoft Word (Microsoft 365 Apps)Microsoft Office Specialist: Associate Microsoft Excel (Microsoft 365 Apps)