Managing a high volume of patient interactions, the full-time LVN/LPN Night Shift will operate within a centralized clinical call center, conducting telephonic check-ins, triaging alerts, and providing ongoing patient education while working remotely. Key Responsibilities Manage inbound and outbound telephonic patient interactions, with an expected call volume of 70 to 90 calls per day Monitor and respond to Remote Patient Monitoring alerts in real time, escalating concerns as necessary Document all patient interactions accurately in the clinical platform while meeting performance metrics related to care quality and engagement Required Qualifications Active compact LVN/LPN license required Proficient with computers, EMRs, and telehealth tools Demonstrated AI fluency, actively using tools like Claude or ChatGPT in daily work Ability to work in a fast-paced, high-volume call center environment Comfort with performance-based metrics and accountability to targets