Luxury Store Manager / Boutique Manager - San Jose, California

This role is critical to delivering an exceptional luxury experience while driving the boutique’s commercial success. The Luxury Store Manager serves as a key brand ambassador, ensuring operational excellence, leading high‑performing teams, and creating personalized client experiences that strengthen customer loyalty and elevate the brand’s market presence.

Responsibilities

Team Management

• Lead the recruitment and selection process, ensuring candidates align with the boutique’s standards, culture, and required competencies.
• Design and deliver comprehensive training programs to ensure the team is knowledgeable about products, store procedures, and customer service excellence.
• Develop and manage staff schedules, ensuring optimal coverage while coordinating time‑off and vacation requests efficiently.
• Provide consistent leadership, guidance, and supervision to ensure team members meet performance expectations and align with business objectives.
• Conduct regular performance evaluations, offering constructive feedback and setting clear development goals.
• Foster a positive, motivating work environment by recognizing achievements and supporting continuous professional growth.
• Proactively manage and resolve team conflicts, promoting open communication and a collaborative culture.

Sales & Performance Management

• Set, monitor, and achieve sales targets, ensuring alignment with overall business goals.
• Track key performance indicators (KPIs) and implement strategies to drive sales growth and optimize team performance.
• Identify, prospect, and engage potential clients to expand the customer base and increase revenue opportunities.

Customer Experience

• Deliver a highly personalized, luxury‑level customer experience tailored to individual client needs, ensuring each interaction feels exclusive and memorable.
• Ensure the team is well‑trained and knowledgeable to provide accurate, detailed product information and expert guidance.
• Maintain a visually impeccable store environment, ensuring cleanliness, organization, and an inviting atmosphere that enhances the customer journey.
• Train and coach staff to provide attentive, proactive, and solution‑oriented service, anticipating client needs and resolving inquiries efficiently.

Operational Management

• Oversee daily store operations, including cash handling, compliance with company policies, and overall store maintenance.
• Ensure the store environment remains safe, organized, and aligned with brand standards at all times.

Requirements

What Makes You a Great Fit (Requirements)

• Proven experience in luxury retail or high‑end fashion, with a strong track record in store management.
• Demonstrated ability to lead, develop, and motivate high‑performing teams.
• Strong commercial mindset, with experience managing KPIs, driving sales, and achieving revenue targets.
• Exceptional interpersonal and communication skills, with the ability to build lasting client relationships.
• Passion for fashion, craftsmanship, and delivering a premium, personalized customer experience.
• Highly organized and detail‑oriented, with the ability to manage multiple priorities in a fast‑paced environment.
• Strong problem‑solving skills and a proactive, solution‑driven approach.
• Professional presence aligned with a luxury brand image.
• Availability to work flexible schedules, including weekends and holidays.
• Fluency in English; Spanish is a plus.

Education & Experience

• Bachelor’s degree or equivalent experience preferred.
• Minimum of 5 years of relevant experience in retail management, preferably in a luxury environment.
• Proven ability to effectively interact with all levels of management.

Skills & Competencies

• Comprehensive understanding of retail operations, processes, and business impact.
• Strong influencing and negotiation skills.
• Team building and leadership capabilities.
• Excellent communication skills, with the ability to actively listen and engage.
• Strong sales and client relationship management skills.
• Proficiency in Microsoft Office (advanced level).
• Familiarity with POS systems, computers, and standard retail tools.
• Strong organizational and time management skills.

Benefits

• Full time schedule
• Opportunity to make a significant impact on a growing company's operations and culture
• Potential for expanded responsibilities or transition to full‑time based on business needs and performance
• Collaborative, supportive work environment with access to leadership and cross‑functional teams