Supporting ultra-high-net-worth (UHNW) clients with warmth and precision, the full-time Luxury Client Advocate will build long-term relationships, advocate for clients throughout their journey, and manage client interactions remotely in the luxury jewelry industry. Key responsibilities Build and nurture long-term relationships with a portfolio of UHNW clients, ensuring their needs are met with professionalism and care Advocate for clients throughout their journey with the sales team, anticipating needs and coordinating next steps Manage client interactions and data accuracy in CRM tools, ensuring timely follow-ups and a complete client history Required qualifications 2+ years of client-facing experience in customer support, client relations, or client advocacy, preferably in luxury retail or services Comfortable engaging with UHNW clients, understanding the pace and discretion required for this clientele Experience with CRM and client management tools such as HubSpot, Podium, or Zendesk Excellent written and verbal English communication skills, with the ability to build trust with detail-oriented clients Strong organizational skills with a detail-oriented mindset to manage high-priority relationships and tasks