LTL Operations ManagerLTL Operations Manager / Customer Support (Agent Enablement)Department: 3PL / LTL Operations Reports To: President Work Model: Remote-first; hybrid possible if near an office Location: Flexible U.S. (company has ~20–30 offices; office placement possible if candidate is near one) Target Start: Within 30–60 days (goal: March 2026)Role SummaryThe LTL Operations Manager will function as an ops + customer service lead and help desk for the LTL platform—supporting agents and internal teams with shipment processing, issue resolution, tracking/tracing, documentation, and basic training. This is not a sales role.Think: modern equivalent of a dispatcher umbrella role (without driver dispatch), focused on execution support in an automated LTL environment.Key ResponsibilitiesServe as first-line support for agents and customers using the LTL web platformProcess shipments on behalf of agents when needed; generate/send BOLs and labelsTrack & trace, exception management, and customer service communicationCoordinate with internal/external support teams to resolve shipment issues quicklyProvide light agent training (especially for less tech-savvy agents) on how to enter/process LTL shipmentsMaintain professionalism and urgency—treat every agent interaction as high valueSupport ramp-up planning as volume increases; identify process improvements and common failure pointsRequired QualificationsExperience in freight brokerage, LTL operations, dispatch, customer service, or carrier/shipper operationsHigh comfort with technology/web-based workflows (the system is automated and platform-driven)Strong sense of urgency, prioritization, and problem-solving (think fast on your feet)Professional communication skills; calm under pressure; service mindsetAble to support and educate a wide range of users (from tech-savvy to needs step-by-step help)Preferred QualificationsPrior experience supporting an agent network (or internal/external customer of the customer model)Familiarity with LTL documentation and processes (BOLs, labels, claims/escalations basics)Exposure to TMS/shipping platform environments and workflow troubleshootingCompensationBase salary target: $60,000–$75,000 (dependent on experience)Location / Work ArrangementRemote positionHybrid optional if candidate is near McDonough, GAOr refer someone
LTL Operations Manager in mcdonough at Unknown Company
This position is listed as full time and able to be worked remotely.