LTL Operations ManagerLTL Operations Manager / Customer Support (Agent Enablement)Department: 3PL / LTL Operations Reports To: President Work Model: Remote-first; hybrid possible if near an office Location: Flexible U.S. (company has ~20–30 offices; office placement possible if candidate is near one) Target Start: Within 30–60 days (goal: March 2026)Role SummaryThe LTL Operations Manager will function as an ops + customer service lead and help desk for the LTL platform—supporting agents and internal teams with shipment processing, issue resolution, tracking/tracing, documentation, and basic training. This is not a sales role.Think: modern equivalent of a dispatcher umbrella role (without driver dispatch), focused on execution support in an automated LTL environment.Key ResponsibilitiesServe as first-line support for agents and customers using the LTL web platformProcess shipments on behalf of agents when needed; generate/send BOLs and labelsTrack & trace, exception management, and customer service communicationCoordinate with internal/external support teams to resolve shipment issues quicklyProvide light agent training (especially for less tech-savvy agents) on how to enter/process LTL shipmentsMaintain professionalism and urgency—treat every agent interaction as high valueSupport ramp-up planning as volume increases; identify process improvements and common failure pointsRequired QualificationsExperience in freight brokerage, LTL operations, dispatch, customer service, or carrier/shipper operationsHigh comfort with technology/web-based workflows (the system is automated and platform-driven)Strong sense of urgency, prioritization, and problem-solving (think fast on your feet)Professional communication skills; calm under pressure; service mindsetAble to support and educate a wide range of users (from tech-savvy to needs step-by-step help)Preferred QualificationsPrior experience supporting an agent network (or internal/external customer of the customer model)Familiarity with LTL documentation and processes (BOLs, labels, claims/escalations basics)Exposure to TMS/shipping platform environments and workflow troubleshootingCompensationBase salary target: $60,000–$75,000 (dependent on experience)Location / Work ArrangementRemote positionHybrid optional if candidate is near McDonough, GAOr refer someone