Providing comprehensive support for Long-Term Disability claims, the full-time LTD Case Manager will make timely and accurate claim decisions, gather necessary data from various sources, and maintain high levels of customer service while working remotely. Key responsibilities Make timely and accurate new and ongoing LTD claim decisions while documenting information in the claim system Maintain a superior level of customer service by anticipating needs and building trust with claimants and employers Collaborate with team members to foster a positive work environment and uphold operational standards Required qualifications 2-5 years of cumulative, relevant experience in customer service Ability to interpret policy language effectively Experience in claim administration techniques and understanding of regulatory requirements Proficiency in utilizing claim systems with accuracy and efficiency Demonstrated ability to maintain professionalism and integrity in all interactions