Service Experts is seeking a Sr. Manager, Customer Loyalty & Retention to lead a 25–30 person team within our Customer Care organization. The role focuses on high-impact complaint resolution, loyalty and retention strategies, and executive escalation governance.
You will oversee operations, ensure regulatory compliance and SLA adherence, collaborate with Legal, Compliance, and Field leadership, and drive continuously improved customer journeys across touchpoints.
#J-18808-LjbffrLoyalty & Retention Strategy Leader in tx at Unknown Company
This position is listed as full time and onsite.