Job Title: Onsite Conferencing Concierge (Audio Visual Technician) Pay range: $Onsite Conferencing Concierge (Collaboration Service Engineer) The Onsite Conferencing Concierge is a highly visible, customer-focused role responsible for ensuring seamless, frictionless meeting experiences within high-traffic office locations (PODs). The Concierge serves as both a local collaboration expert and a remote support extension, helping users across locations troubleshoot conferencing challenges and adopt best practices across MS Teams Rooms and related technologies. Daily Operations & Room Readiness Conduct early-morning room readiness checks prior to the first scheduled meetings to proactively identify and resolve Validate functionality of audio, video, displays, room controls, and connectivity Perform checklist-driven inspections to ensure consistent quality and reliability across all rooms Provide rapid, in-room response during live meetings and high-visibility events to prevent or resolve disruptions Audio quality and tuning Video/camera framing and alignment Content sharing and proximity join Technical Operations & Maintenance Assist Conferencing, Collaboration & Content Product Team with maintenance of firmware, software, and Teams application currency across conferencing systems Deliver lightweight training on: Cross-Site Support & Remote Assistance Provide remote troubleshooting support for other office locations and users as needed Identify opportunities to reduce friction and improve the end-user experience Experience supporting enterprise conferencing platforms (e.g., Strong troubleshooting skills across AV, networking, and endpoint technologies Audio/video systems and room acoustics Device firmware/software lifecycle management Collaboration platform features and integrations Ensuring reliable, high-quality meeting experiences Reducing disruptions that cannot be detected or resolved remotely The Onsite Conferencing Concierge serves as the frontline ambassador for collaboration technology, combining technical expertise with a service-first mindset to deliver seamless, frictionless meeting experiences across the enterprise.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
Low Voltage/Audio Visual Technician in charlotte at Unknown Company
This position is listed as full time and able to be worked remotely.