Low-touch Customer Success Manager (Fully Remote)

• Manage a portfolio of 30 enterprise customers across EMEA as their primary post-sales partner.
• Guide customers through onboarding, adoption, and renewal, translating product usage into business outcomes.
• Monitor customer health and coordinate solutions across internal teams to drive retention and growth.

Requirements:

• Proven experience managing enterprise SaaS customers and leading kickoffs, onboarding, and quarterly business reviews.
• Technical fluency with APIs, integrations, and automation architecture.
• Commercial experience supporting renewals and expansion opportunities, including upselling and cross-selling.
• Competitive compensation and equity participation.
• 30 days of vacation, health and wellness, and retirement planning.
• Remote-first environment with a professional development budget and open-source contribution allowance.

Partner Company

They are a fast-growing, remote-first technology company focused on helping businesses unlock the potential of automation and AI-powered workflows. The culture emphasizes transparency, collaboration, and continuous learning, with a distributed team across Europe and regular off-sites.