We’re looking for a Loss Mitigation & Recovery Specialist to help members find their way forward — and protect what matters most.
Empathy in Action. Impact in Every Detail.
At Dutch Point Credit Union, we believe financial challenges don’t define people — how we help them through does. As a Loss Mitigation & Recovery Specialist, you’ll play a critical role in supporting members facing hardship while helping safeguard the credit union’s financial strength.
This full‑time position, based in our Wethersfield Corporate Office, is ideal for someone who’s detail‑driven, empathetic, and ready to grow their expertise in lending, recovery, and member support.
Why This Role Matters
Guidance That Makes a Difference
You’ll work directly with members experiencing financial difficulty — reviewing their situations, exploring repayment options, and helping them find the best path forward with understanding and care.
Precision That Protects
Your work will help keep our loan portfolio strong and compliant by ensuring documentation, records, and loss mitigation processes are accurate, timely, and aligned with regulations.
Collaboration That Strengthens
You’ll partner with senior team members and departments like Lending Operations and Collections to resolve cases, develop repayment plans, and maintain our standard of service excellence.
What You’ll Do
- Review borrower financials to evaluate hardship situations and eligibility for loss mitigation programs.
- Assist with mortgage modifications, repayment plans, short sales, and forbearance agreements.
- Communicate with members by phone, email, and letter to collect documentation, explain options, and guide them through the process.
- Maintain accurate, organized records of all interactions and case updates.
- Monitor delinquent accounts and elevate risks when needed.
- Stay informed on loss mitigation strategies and compliance standards through ongoing learning and training.
What You Bring
- Experience banking, lending, or financial services is helpful, but a strong drive to learn and help others is even more important.
- Excellent communication and interpersonal skills with an empathetic, member‑first approach.
- Strong analytical and organizational skills with attention to accuracy and detail.
- Ability to collaborate in a team environment and manage multiple priorities in a fast‑paced setting.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
Why Dutch Point?
- A people‑first culture built on trust, growth, and community.
- Opportunities for professional development and continued learning.
- Free parking and a collaborative team environment at our Wethersfield Corporate Office.
Be the point where compassion meets precision.
Apply today and join a credit union that believes every financial challenge is an opportunity to make a difference.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Finance and Sales
Industries
Banking
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