Logistics Claim Operator
Contract Period: 3 month (probationary) ~ 12 month pending probationary period
Working Location: Plano, TX 75075
Work Hours: 8:30am ~ 5:30pm CST
Key Responsibilities:
- Review new submissions to ensure all required documentation and claim details are included
- File and manage shortage claims based on shortage investigation report, theft notification, and/or warehouse incident report
- Investigate and process damage claim submissions based on return authorizations and QC reports
- Communicate with the logistics service provider (LSP) to ensure a timely and accurate resolution
- Thoroughly review all claim declinations and communicate the final resolution to customers, if valid
- Dispute invalid claim resolutions to overturn declination and negotiate claim settlements
- Analyze data to determine claim validity; evaluate independent reports, including video, written incident reports, valuation estimates, etc
- Compile comprehensive claim analyses for monthly reporting to clients
- Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings
- Notify involved parties of claim filings and/or rejected claims and clearly communicate with the claimant the best course of action to mitigate loss
- Escalate high-value declinations with management to discuss possible recourse
- Other ad-hoc reporting/investigation
Qualifications & Skills:
- Required proficiency in Microsoft Excel, including but not limited to, basic reporting functions and formatting, VLOOKUP, and pivot tables
- 1+ years of freight claims processing experience preferred
- Excellent verbal and written communication skills
- Strong critical thinking and creative problem-solving skills
- Flexibility to work in a fast-paced, team-oriented environment