Logistics Associate
Hassett Express, is a leader in time-definite freight services in the highly competitive air express industry. Hassett's roots extend back to the 1920's as a small family-owned moving and storage company. Hassett provides secure, convenient multi-mode solutions to meet each customer's specific transportation requirements. Industries of all kinds have turned to Hassett Express to deliver their freight. Our team works with a variety of businesses - publishing, entertainment, automotive, manufacturing, and tradeshows. At Hassett Express, we strive to give you the best freight transportation services available.
We are seeking a Logistics Associate to join our team in Oakbrook Terrace, IL. This opportunity includes: coordinating customer account information and resolving questions regarding time-sensitive shipments. You provide support by tracking shipments, troubleshooting customer inquiries, and updating customer invoice information. Problem-solving, planning, and a commitment to the highest level of customer service are skills we highly desire. Position requires computer-savvy skill sets, and the ability to keep up with the fast-paced logistics environment.
Duties/Responsibilities:
- Improve and maintain customer relationships
- Track and trace the status of shipments
- Accurate data entry skills
- Demonstrate strong problem-solving techniques
- Recognize when a team member is in need of assistance
- Ability to learn daily airfreight/trucking reports
- Extensive email and phone communications
- Respond to customer requests for cargo pick-ups and rate quotes
- Responsible for providing accurate computer-generated and written reports
- Processing special rate requests as needed
- Ensure quality, accuracy, and efficiency of work performed
- Work with various internal departments and terminals
- Ability to take directions and demonstrate good listening skills
Qualifications:
- 1+ years Customer Service/Logistics experience preferred
- High School Diploma or GED.
- Knowledge of the Internet, email, and Microsoft Office.
- Ability to quickly learn multiple web-based systems and software
- Excellent communication skills.
- Must be detail-oriented while multitasking.
- Use good judgment in completing work tasks.
- Strong leadership skills
Hours/Schedule: First Shift: Tuesday through Friday, 8:00 am to 5:00 pm Saturday, 7:00 am to 4:00 pm Sunday Monday off
Salary range: $16.00 to $17.00 per hour
Benefits Include: Health benefits (Medical, Dental), 401K (with company contributions), Flexible Spending Accounts, Dependent Care Assistance, Long Term Disability, Life Insurance, Paid Time-Off and Vacation.