Logistics Account Manager

Overview

The Logistics Account Manager builds and maintains strong customer relationships through daily account management and proactive support. This role ensures customers receive timely, cost-effective service while identifying opportunities for upsell and cross-sell, in partnership with the sales team. This role also collaborates with internal teams to improve service and drive customer success.

Responsibilities

• Build and maintain relationships with customers through daily account management activities and proactive assessment of partnership opportunities.
• Efficiently manage inquiries and requests from customers, ensuring they receive services that are within their budget and meet their needs.
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly.
• Help determine pricing schedules for quotes, promotions, and negotiations.
• Meet regularly with other team members to discuss progress and find new ways to improve business.
• Prepare for and participate in regular customer business reviews in coordination with logistics sales team.
• Generate progress reports for clients and senior leaders within the organization.
• Embody Reibus values and build trust with our customer network and carrier partners ensuring that we uphold our commitment to service to them.

Critical Competencies

• Customer focus: Resolute focus on needs of the customer above all. Views problems through the customer’s lens first, basing decisions and prioritization around their needs.
• Strategic Thinking: Ability to leverage customer relationships and customer needs to create value for all parties involved.
• Drive and follow-through: Strong bias to action, organization, and learning, especially when faced with unique challenges and opportunities.
• Agility: Resourceful, resilient, and proactive in fast-paced environments. Able to seamlessly alternate between various tasks and roll with the punches when things change.
• Collaboration: Assertive with humility—able to lead change in a positive way, and always professional under pressure whether engaging with clients or colleagues.

Preferred Background & Skills

• 3-5 years in Logistics Sales, preferred.
• Self-motivated individual with proven issue resolution skills.
• Ability to thrive in a fast-paced environment and meet performance metrics.
• Strong attention to detail and proven ability to multi-task.
• Excellent communication and interpersonal skills, both written and verbal.
• Competitive spirit that drives you to be the best.
• Bachelor's degree preferred.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales, General Business, and Education

Industries

Wireless Services, Telecommunications, and Communications Equipment Manufacturing