Grand Traverse Resort & CasinosAre you looking for an exciting and fulfilling career opportunity? Join us at Grand Traverse Resort & Casinos and start a career that will provide you with rewarding opportunities and unforgettable experiences. Our mission is to provide economic stability for the Grand Traverse Band of Ottawa & Chippewa Indians, by emphasizing on our core values of Fun, Integrity, Communication, and Teamwork.JOB SUMMARYWe are seeking a competent individual to be part of our hotel front desk team.
Responsible for providing the accounting aspects of the lodging operations as well as working as a Guest Service Agent. The auditor shall ensure the guest folios are correct and ready for guest check out. Folios shall be reviewed prior to completing night audit for correct rates and payments.
This position assist guests with check in and check out, handles guest concerns and provides continuous customer service.RESPONSIBILITIESPerform audit procedures including, run reports, complete audit paperwork, roll the hotel date, post room charges, and ending shift deposits for both the hotel and Creek boutique area. Must be alert to any mistakes or miscalculations on any guest folio. Handle cashier duties and reconcile cash and credit card transactions on the shiftLog package coupons distributed to guests on shared file for accounting.Administer guest check-in and check-out making sure all procedures are followedQUALIFICATIONSMust be at least 18 years of age with a high school diploma, a GED or equivalent experience.
Prior front desk or reservations experience is preferred. Prior customer service experience is required.FIRST AND THIRD SHIFT: FRIDAY 9:00 AM TO 7:00 PM MONDAY THRU WEDNESDAY 11:30 PM TO 9:30 AM 40 HOURS PER WEEK (FULL TIME)
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This position is listed as full time and onsite.