Lockbox Production Supervisor II

Lockbox Production Supervisor IIWork Location: Haverhill, Massachusetts, United States of AmericaHours: 40Pay Details: $61,880 - $99,320 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Line of Business: Personal & Commercial BankingJob Description: The Lockbox Production Supervisor II provides day-to-day team leadership, coaching and work direction to ensure effective and efficient operations, delivery of services/solutions in accordance with established service levels, quality standards, compliance, and regulatory guidelines.Depth & Scope:Provides people management leadership by recruiting top talent, setting goals, developing colleagues, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as requiredOversees complex or diverse operations or functional area - impacts a significant part of the organization and entails leading teams in completing multiple step transactions/processes/activities that may involve numerous systems and/or jurisdictions, and range in complexity from medium to highRequires strong process management knowledge and understanding of the business unit and operational functions for the business area supportedPlans, organizes and coordinates the activities for own area and resolves operational issues and work focus time horizon is generally medium termLeads a team focused on diverse, large-scale and/or complex processes/activitiesDecision making authority and ambiguity and nature of issues managed are generally more complex, risk oriented, time sensitive and/or impacts a significant part of the organizationEffectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolutionEducation & Experience:High School diploma; Undergraduate degree preferred5+ years experienceCustomer Accountabilities:Leads a team to achieve business/operational objectives, maintains effective day-to-day operations and delivers quality service and business lifecycle processing consistent with objectivesMonitors service delivery against standards and implements actions to ensure service deliverables are achieved consistentlyRepresents the team as the first point of escalation for customers/business partners/external partnersApplies knowledge of systems, processes and regulations in resolving escalated customer issues and ensures communication with key stakeholdersIdentifies and guides remediation of reportable incidents/issues based on strong understanding of risk management framework of the BankActively engages internal partners to develop and maintain working relationships, builds understanding of client needs and delivers optimal customer service and solutionsIdentifies continuous improvement opportunities to strengthen client serviceEnsures all required processing/activities are complete and accurate to meet objectives for own areaCoaches team to ensure operations issues are handled appropriately and participates in the negotiation and resolution (including escalation) of significant internal and/or external partner issuesShareholder Accountabilities:Supervises day-to-day operations/activities, balances workloads, ensures compliance to internal/external requirements and the achievement of service level standards and productivity targetsMay lead an operational production support group and provide management with analysis of key process drivers, production gaps, root cause analysis and performance/production issues where applicableProtects the interests of the organization; identifies and manages risks, resolves escalated matters and refers complex and/or non-standard, high-risk transactions/activities as neededEnsures adherence to compliance operating standards, processes, and controls; performs quality checks and validation of team members' workContinuously reviews and/or updates processes/procedures ensuring all functions and systems are well documented and in compliance with applicable internal and external requirements; recommends, implements and monitors the achievement of process enhancementsApplies knowledge of systems, products/services, practices and procedures and external requirements/trends in achieving efficiency and productivity objectives for the group; assesses performance based on team and function analyticsFollows and ensures employees are knowledgeable of and comply with Bank and industry codes of conductEnsures that employees are aware of the impact of their work on the activities of others outside of their function/unitAnalyzes service delivery issues, conducts internal/external research projects and/or contributes to audit reviews; runs testing and generates reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectivesAdheres to enterprise frameworks and methodologies that relate to operations activities for own areaParticipates in developing change plans and contributing to change management projects or programs that impact the business, functions or processes, acts as a key change agent for a defined areaParticipates in and/or leads community initiatives and promotes commitment to shared Enterprise values and commitmentsEmployee/Team Accountabilities:Cultivates and models the Colleague Promise to support colleague growth, and a culture of care; makes an impact at work and in our communities by leading with authenticity and supporting well-being to represent TD's brandConnects the alignment of colleague's contributions with the TD Shared CommitmentsSupports an engaged and diverse team where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things doneDemonstrates inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful resultsParticipates in identifying talent in the recruitment and selection process for all hires to ensure a highly diverse, qualified workforce to achieve business objectivesSupports colleague growth by encouraging colleague development to achieve career and business objectives, delivering timely motivating appreciation and recognition to all colleaguesSupports a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadershipShares knowledge, information, skills, and subject matter expertise among the team; ensures timely communication of issues, and encourages collaboration with other functions and teamsSupports team through change and promotes an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, providing guidance and support on changing priorities and empowering colleagues to drive innovationLeads a high-performance culture by setting team targets and objectives, providing on-going feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business resultsManages employees in compliance with all human resources policies, procedures and guidelines of conductPhysical Requirements:Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%Domestic Travel – OccasionalInternational Travel – NeverPerforming sedentary work – ContinuousPerforming multiple tasks – ContinuousOperating standard office equipment - ContinuousResponding quickly to sounds – OccasionalSitting – ContinuousStanding – OccasionalWalking – OccasionalMoving safely in confined spaces – OccasionalLifting/Carrying (under 25 lbs.) – OccasionalLifting/Carrying (over 25 lbs.) – NeverSquatting – OccasionalBending – OccasionalKneeling – NeverCrawling – NeverClimbing – NeverReaching overhead – NeverReaching forward – OccasionalPushing – NeverPulling – NeverTwisting – NeverConcentrating for