Loans Telesales Officer (12 months)

Loan Telesales Officer

12 Months contract

Basic $2,650 + uncapped Incentive

Working Location: Newton

Working Hours: 09:00 hrs – 18:00 hrs (inclusive of 1-hour lunch break)

Job Description:

To Promote Unsecured Facilities to our existing customer base via Telemarketing Services.

Key Accountabilities

• To meet all set productivity targets required by the business including call productivity targets
• To meet all set sales targets of required accounts / volume by the Distribution channel
• To maintain a good understanding of both customers and business needs by following up on customer request, feedback and establishing good working relationship with team members
• To ensure prompt follow up with customers when required by call of duty

Responsibilities

Customer Service Management

• Ensure standard of service delivery is met, ensure all information provided to customer are clear and concise.
• Ensure customer knows exact product features / benefits before he applies for the product.

Control and Compliance Management

• Ensure adherence of all established rules of engagement before, during and after sales duties.
• Achieve all internal and external regulatory requirements necessary to obtain an acceptable rating as defined by the Bank.
• No customer information is allowed to be shared / revealed to any third party at all times.

PERSOL Singapore Pte Ltd • UEN No. E • EA License No. 01C4394 •EA Registration No. R (Lok Ding Hann)