Loan Servicing Representative

Job Duties

Duties include a variety of mortgage servicing functions to support borrowers and maintain accurate loan records. Responsibilities include boarding new mortgage loans, processing borrower payments, assisting with hazard insurance processing, completing loan maintenance transactions, and responding to customer inquiries. The role will act as a Tier 2 help desk resource for escalated servicing matters. The position ensures the accuracy of loan data and records while adhering to applicable regulations, investor guidelines, and internal policies, and works collaboratively with borrowers, internal departments, and third-party vendors to support an exceptional servicing experience.

Minimum Education Required

3+ years of mortgage servicing experience, including FNMA, FHLMC, VA, FHA loan boarding, payments, and reporting required. Experience in escrow processing and payments required. Experience in Secondary Market reporting and applications is key.

Minimum Experience Required

3+ years of mortgage servicing experience, including FNMA, FHLMC, VA, FHA loan boarding, payments, and reporting required. Experience in escrow processing and payments required. Experience in Secondary Market reporting and applications is key.

Shift

First (Day)

Number of Openings

1

Compensation

$

Postal Code

55987

Job Type

Full Time

Place of Work

On-site

Requisition ID

52525

Job Benefits

Merchants Bank offers competitive wages and benefits for our full-time employees including health, dental, life, disability and vision insurance; flexible spending accounts, 401(k) and ESOP retirement plans; bonus plan; paid time off; tuition reimbursement; and a variety of voluntary supplemental insurance options.