Loan Servicing and Collections Director

To support the growth of an unsecured personal loan portfolio, the remote Associate Director, Loan Servicing and Collections will manage the end-to-end post-origination loan lifecycle, design operational processes, and lead teams focused on servicing, collections, and compliance. Key responsibilities Own the servicing and collections operating model, translating forecasts into staffing and process plans Lead day-to-day loan servicing operations, ensuring service-level standards and borrower experience design Direct the full delinquency lifecycle and develop loss-mitigation programs to reduce net losses Required qualifications 8+ years in consumer lending operations, with 4+ years in servicing and/or collections leadership Experience building or scaling servicing or collections functions Deep knowledge of consumer-lending and debt-collection regulations Proven track record of leading multi-layer teams and achieving performance targets Hands-on experience with technology platforms related to servicing and collections