Job Title
Loan Administrator
Job Description
Quontic Bank is a CDFI federally chartered digital community bank. We have a customer-centric culture built around helping our customers and giving back to local communities. We're making homeownership simpler, faster, and most importantly, more accessible for all communities across the United States.
Job Responsibilities
The Loan Administrator provides general administration and coordination in all areas of Loan Servicing. Known as the "knowledge base" of information, the Loan Administrator acts independently to determine methods and procedures.
Provide high-level customer service to borrowers, clients, internal team members, and sub-servicer by responding to inquiries and requests within 24 hours and troubleshooting issues, and independently resolving and responding to field requests.
Become a subject matter expert of Quontic's loan servicing platform including a thorough understanding of the types of loans serviced and client dependencies on data provided by the platform.
Help identify current technical gaps and process enhancements required to enable integration of additional loan types and to maximize automation wherever practical.
Preparation and review of periodic loan process exception reports, delinquency reports, and other reports to communicate portfolio performance, borrower issues, and other key metrics to management to ensure accuracy of transactions processed by loan servicing subservicer.
Thoroughly reconcile Mortgage Electronic Registration System (MERS) loan records and activities, ensuring accurate and up-to-date documentation of loan statuses.
Collaborate with internal teams to address any discrepancies and maintain the integrity of loan data within the MERS system.
Oversee and coordinate the pledge process with the Federal Home Loan Bank of New York (FHLBNY) and the Federal Reserve Bank of New York (FRBNY), ensuring compliance with all relevant guidelines and regulations, and proactively address any issues that may arise during the pledge process.
Conduct meticulous validation of loan sale transfers by collaborating closely with investors and subservicers, ensuring accurate documentation and adherence to contractual obligations during the transfer process.
Act as a point of contact for any inquiries or concerns, fostering strong relationships to enhance overall collaboration and efficiency.
Employ advanced data analysis techniques to identify key performance indicators (KPIs) and design intuitive, insightful reports that provide actionable insights to management.
Perform special projects, and additional duties and responsibilities as required.
Loan Servicing Administrator in Remote at Unknown Company
This position is listed as contract and onsite.