Loan Originator Assistant

Job TitleResponsible for assisting high volume Mortgage Loan Originator(s) by providing lending sales and support functions within Truist policies and procedures.Essential Duties and Responsibilities:Take an active role engaging in activities that increase production, and profitability targets while identifying opportunities to increase revenue through other Truist product and services.Maintain a complete and thorough knowledge of Truist Mortgage policies and procedures as well as loan guidelines utilized by the Bank.Adhere to and comply fully with any and all Truist policies and procedures related to internal and external rules and regulations, and secondary market requirements particularly those established by State and Federal law.Responsible for the receipt and timely delivery of information and documentation to and from borrowers that support the mortgage loan process.Manage phone calls from clients and referral sources and answer questions, or direct caller to appropriate associate based on need. Assist with research and solution of client complaints.Conduct loan pipeline reviews to ensure client's speed-to-decision/close, contractual deadlines are met, and all compliance related items are addressed.Handles marketing efforts by assisting MLOs with referral management in the Customer Relationship Management (CRM), special functions planning and possible attendance, preparing/ obtaining fliers, and other marketing collateral materials.Assist MLO(s) with other requested work related tasks.Qualifications:Typically 1+ year in banking and/or lending environment with basic knowledge of residential property typesAble to perform at a high level in a fast pace environmentSolid organizational, verbal and written communication skillsGood interpersonal, and customer service skillsDemonstrated proficiency in basic computer applications, such as Microsoft Office software productsMust be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role including new or transfer of registration and acceptable NMLS background checkOther Job Requirements / Working Conditions:Sitting/Standing/Walking/Bending/LiftingVisual / Audio / SpeakingManual Dexterity / KeyboardingAvailabilityTravelTruist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.