Provide exceptional customer support for loan origination and underwriting processes. Handle customer queries and issues through ZenDesk and other support tools. Responsibilities: Respond to customer queries in a timely and effective manner. Document and log issues, compliments, and complaints. Track customer experiences across online and offline channels using CRM systems. Qualifications: At least 2 years of experience in US Loan or Mortgage account handling. Strong communication, collaboration, and problem-solving skills. Proficiency with ZenDesk, Google Drive, and email. Cultural Values: Depth and rigor of thought in all tasks. Minimalist approach to design and processes. Speed of execution and decisiveness. Aven Aven is a fintech company that invented a credit card powered by an advanced asset-securing platform, offering lower APRs to consumers. The team is backed by experienced investors and includes executives from leading technology and finance companies, fostering a rigorous, minimalist, and fast-moving culture. #J-18808-Ljbffr
Loan Origination Customer Support (Fully Remote) in workfromhome at Unknown Company
- Typical pay
- $40,950–$61,740
For context, most customer service representatives earn between $40,950–$61,740 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.