Managing the operations and staff of the call center, the full-time Service Center Loan Assistant Manager will coach agents, ensure quality service to members, and oversee compliance with policies while working remotely within the MACU footprint. Key responsibilities Coaches and trains call center agents on sales and servicing techniques Monitors agent calls and reviews key metrics to ensure quality standards are met Assists in resolving escalated issues and performs audits to meet compliance requirements Required qualifications Three years of related experience in a call center supervisory role Two-year college degree or completion of a specialized course of study Advanced skills in Microsoft Office and familiarity with Symitar Ability to coach and lead teams to deliver quality service Knowledge of credit union policies and procedures in loan origination and new accounts
Loan Assistant Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.