Loan Assistant l/IIMaintain a high level of professional, friendly, efficient service in all areas of responsibility. Perform as a highly motivated employee giving support to customers, co-workers and supervisor. Performance of duties is under strict adherence to banking policy, audit and banking regulations.To maintain secured loan files according to Bank Policy guidelines.Essential Expectations and ResponsibilitiesCustomer Contact SkillsCommunicate with customers in a pleasant and professional manner in person and over the phone.Use customer name during the transaction.Listen for customer needs and make appropriate referrals.Effectively prepare written correspondence.Complete work accurately, pay attention to details.Sales/Referrals:Sell bank services and refers business to the bankStay current on and support marketing effortsResponsible for ensuring that individual calling goals are metWork PerformanceAdhere to CCB policy and procedure standards: punctuality, attendance, dress code, confidentiality etc.Recognize and understand customer needs and concerns and address them in a positive mannerAnswer phones within 3 rings, identify yourself, the Bank, and ask how you may helpBe a self-starter with strong organizational skills and exceptional attention to detailDemonstrate techniques for establishing priorities and make suggestions to improve efficiencyTake initiative to ask for additional workWork well with co-workersTake initiative to increase or improve one's knowledge of Bank products and procedures.Cooperate when asked to help othersBe willing to accept any additional task assigned by supervisorTechnical Skills – Daily DutiesSupport to Loan OfficersCompile and prepare/complete monthly reportsPrepare written correspondence and loan documentsData entryProcess payments, process closed filesFile maintenanceCertificationsBe willing to be cross-trained within the Loan Servicing department and/or other Bank areas.Be willing to accept other duties as assignedEfficiently use a PC including software such as Word, Excel, Bankrite, Outlook.Have a firm understanding of Bank loan products.Strictly adhere to and comply with regulations regarding Consumer and Commercial Lending.QualificationsEducation and/or ExperienceHigh school diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience.Internal EducationKeep current on learning about bank services and products.
Successfully complete all assigned reading material and required compliance training.Language SkillsAbility to read and comprehend simple instructions, write short correspondence and memos as necessary. Be able to effectively present information in one-on-one and small group situations to both customers and other employees of the organization.Mathematical SkillsAbility to calculate and balance other bank accounting data. Needs to understand basic accounting principles such as debits and credits.Reasoning AbilityAbility to follow written and verbal instructions, recognize problems and bring them to the attention of appropriate personnel.Physical DemandsAbility to work in a general office environment and on occasion, able to lift up to 50 pounds.Work EnvironmentThe noise level in the work environment is usually moderate.Interpersonal RelationsAs a "team member," regularly interact with co-workers.
The loan support person is expected to take the initiative to see that work is done and to help research or solve problems. This person is also expected to adapt to changes in procedures.Computer SkillsUnderstand and be able to apply computer skills to communicate effectively within the organization using word processing to format letters or correspondence, set-up and maintain electronic folders/files; send/save attachments. Depending on the position, have a basic understanding of accounting software to develop reports and forms such as spreadsheets/tables.Be able to use email for communication (internal and external) and access outside websites as well as interface with the bank's network.